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elopez89's profile

Contributor

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1 Message

Saturday, June 20th, 2015 1:37 AM

MMS Unreceived messages?

Hey, I have a G4 and dont recieve about half of my groups mms texts? I've tried the stock messaging app and 3rd party ones as well to no avail.  When it happens it says MMS unreceived and when it has an option to download it, it always fails. I've tried to factory reset my phone and it still keeps happening. 

Community Support

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15.2K Messages

9 years ago

Hi there @elopez89

 

I’m sorry to hear you are experiencing an issue with not receiving all MMS/Group messages. I’d be happy to help! Can you please send me a private message by Clicking Here and include the following information?

 

  • Full name
  • Email address
  • Cell number
  • Date & Times of example group message failures
  • Example involved cell numbers

 

Thanks,

Charise

Contributor

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2 Messages

9 years ago

Were you able to get this resolved?  I have an LG G3 and am having this problem as well.

Tutor

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5 Messages

9 years ago

Having the same issue.

Getting very frustrated.

Contributor

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2 Messages

9 years ago

So I sent a message to ATTMobilityCare.  They responded that many LG customers are having this issue.  They opened a support ticket saying it would take 3-5 days to be looked into.  I then received a message saying my issue has been resolved.  However, nothing has changed and I'm still losing a large portion of my MMS messages.

Contributor

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1 Message

9 years ago

Has anyone gotten any progress on this issue?  I have had multiple phone replacements and tickets opened.  ATT claims nothing is wrong has no desire to solve the issue.  

Contributor

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2 Messages

4 years ago

As of 3/18/2020, I have the same issue. Please help!

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