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umfd330's profile

New Member

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5 Messages

Monday, October 31st, 2022 7:47 PM

MMS messages delayed many hours

MMS messages with small audio file attached can take either seconds for delivery, or an entire day.  How can this be resolved?

ATTHelp

Community Support

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207.9K Messages

3 months ago

Hello @umfd330, we are here to help with your delayed messages.

 

To better assist, we want to know;

  • When did this start?
  • What specific type of device do you have?
  • Is your device operating on the latest software?

These questions will help us understand when the problem started and why. We also recommend trying our troubleshooting tool to help pinpoint where the issue is occurring. For a better experience, please be sure to login to your myAT&T account. Once logged in, you will receive more personalized troubleshooting steps.

 

We look forward to hearing from you; let us know if this helps!

 

Mellira, AT&T Community Specialist.

New Member

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5 Messages

3 months ago

It has been going on for a year, with multiple different smart phones and various ATT subscribers. 

ATTHelp

Community Support

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207.9K Messages

3 months ago

Hello, @umfd330! We need more information to help with the delayed delivery for MMS messages!

 

We understand you have said multiple devices, but can you provide the make and model of your current device you are having the issue on. Providing that will allow us to make sure we have correct troubleshooting steps to correct the messages sending slow. 

 

Also, you stated various subscribers, check the coverage for that specific area where you may be when the messages load slow.

 

We look forward to your response and welcome any other questions you may have.

 

Thank you for reaching out to the AT&T Community Forums!

 

Rachel, AT&T Community Specialist

New Member

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5 Messages

3 months ago

- The coverage is irrelevant, as the problem happens whether on wifi or cellular data.

- The problem is independent of phone and configuration. It's a matter of message delivery within AT&T.  I am not an AT&T subscriber. I am the message sender.  

- Some of the subscribers are on first-net, but when these mission-critical first-responder  notifications are sent, you take hours to deliver them.

JefferMC

ACE - Expert

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31K Messages

3 months ago

Transferring a file means additional processing and many additional bytes to be transferred.  Even a 10 second mono MP3 recording at 64 kbps 8-bit audio is 80 kbytes, which is 500 times more bytes than an SMS message would be.  There could be malware scanning going on.

Perhaps you'd be better off sending a URL to a website where they could obtain the file.

(edited)

ATTHelp

Community Support

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207.9K Messages

3 months ago

We appreciate your response, @umfd330

 

Let's meet in a Direct Message to work on a solution to the delayed MMS messages. Check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums). 

 

In the meantime, please gather your login credentials because you'll need them to authenticate your account. 

 

We'll chat soon! 

 

Sydne, AT&T Community Specialist

JefferMC

ACE - Expert

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31K Messages

3 months ago

Sydne... what part of umfd330 statement:

I am not an AT&T subscriber.

did you not comprehend?

New Member

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5 Messages

3 months ago

I hope this doesn’t mean I’m going to lose my #1 star badge :-(. 

New Member

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5 Messages

3 months ago

is there a human at AT&T working on this?  

JefferMC

ACE - Expert

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31K Messages

3 months ago

To the best of our knowledge and belief, ATThelp posts are from real, actual humans.  I think they're [badly] guided by bots in terms of picking out words and suggesting proper responses.

If you never got a DM, or you never saw it if you did, that water has passed under the bridge.

I might suggest that since what you have is a commercial concern, that you try over in the business forums, to see if maybe they have a better handle on how to assist you with this issue.

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