MMS messages delayed many hours

Hello @umfd330, we are here to help with your delayed messages.

To better assist, we want to know;

• When did this start?
• What specific type of device do you have?
• Is your device operating on the latest software?

These questions will help us understand when the problem started and why. We also recommend trying our troubleshooting tool to help pinpoint where the issue is occurring. For a better experience, please be sure to login to your myAT&T account. Once logged in, you will receive more personalized troubleshooting steps.

We look forward to hearing from you; let us know if this helps!

Mellira, AT&T Community Specialist.

It has been going on for a year, with multiple different smart phones and various ATT subscribers. 

Hello, @umfd330! We need more information to help with the delayed delivery for MMS messages!

We understand you have said multiple devices, but can you provide the make and model of your current device you are having the issue on. Providing that will allow us to make sure we have correct troubleshooting steps to correct the messages sending slow. 

Also, you stated various subscribers, check the coverage for that specific area where you may be when the messages load slow.

We look forward to your response and welcome any other questions you may have.

Thank you for reaching out to the AT&T Community Forums!

Rachel, AT&T Community Specialist

- The coverage is irrelevant, as the problem happens whether on wifi or cellular data.

- The problem is independent of phone and configuration. It's a matter of message delivery within AT&T.  I am not an AT&T subscriber. I am the message sender.  

- Some of the subscribers are on first-net, but when these mission-critical first-responder  notifications are sent, you take hours to deliver them.

Transferring a file means additional processing and many additional bytes to be transferred.  Even a 10 second mono MP3 recording at 64 kbps 8-bit audio is 80 kbytes, which is 500 times more bytes than an SMS message would be.  There could be malware scanning going on.

Perhaps you'd be better off sending a URL to a website where they could obtain the file.

We appreciate your response, @umfd330. 

Let's meet in a Direct Message to work on a solution to the delayed MMS messages. Check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums). 

In the meantime, please gather your login credentials because you'll need them to authenticate your account. 

We'll chat soon! 

Sydne, AT&T Community Specialist

Sydne... what part of umfd330 statement:

I am not an AT&T subscriber.

did you not comprehend?

I hope this doesn’t mean I’m going to lose my #1 star badge :-(. 

is there a human at AT&T working on this?  

To the best of our knowledge and belief, ATThelp posts are from real, actual humans.  I think they're [badly] guided by bots in terms of picking out words and suggesting proper responses.

If you never got a DM, or you never saw it if you did, that water has passed under the bridge.

I might suggest that since what you have is a commercial concern, that you try over in the business forums, to see if maybe they have a better handle on how to assist you with this issue.