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4 Messages

Thu, Sep 17, 2020 3:38 PM

MMS; Message Failed to Send; Receive Old Texts Randomly

I have frequent problems with sending group texts while at home. I get frequent “message failed to send” alerts, and it takes multiple attempts for the message to get through. I also will receive texts in group messages late. My phone will sometimes receive messages that are clearly several hours or even days old, often in large groups. Sometimes, I’ll receive 20-30 messages at once.

 

My network signal at home is very spotty, 0-1 bars. However, I have excellent wifi. I have WiFi Calling enabled, and I have no trouble making or receiving phone calls. iMessages work with no problems. It is only with SMS and especially MMS messages, which I thought were also supposed to work over WiFi calling.

 

I have an iPhone 11.

I have the latest software. For everything.

WiFi Calling, Send as SMS, MMS Messaging, and Group Messaging are all turned on.

I have tried turning these off and back on again.

I have tried turning off cellular and turning it back on again.

 

Thanks again.

 

Responses

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ATTHelp

Community Support

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136.9K Messages

a month ago

Hello, @sherrad_hayes,

 

Thank you for reaching out. We'd love to help. Which iOS is your iPhone running? Are you having issues with messages from all messages from Android devices or only some? Please let us know.

 

James, AT&T Community Specialist

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New Member

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4 Messages

a month ago

Thank you, James.

 

I’m running iOS 14.

 

It seems to be a problem with all Android devices. And again, it’s not just receiving messages from Android devices, it’s also sending those messages, especially MMS.

 

It seems like a network problem. When my cell signal is good, I don’t have difficulty. When it’s bad, I do. This is the case even when connected to good WiFi, like I am at home (I have AT&T Fiber).

 

It’s been so bad at home, I looked into the purchase of an AT&T MicroCell, but I saw that they had been discontinued with the reasoning that customers could talk or text over WiFi. My understanding is SMS and MMS don’t work over WiFi. But the justification AT&T is using for discontinuing the MicroCell seems to be saying something different.

 

Again, thanks for your help!

New Member

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4 Messages

a month ago

Now I’m running iOS 14.0.1. As I mentioned in the original post, I keep everything up to date. I think it’s a cellular network problem

Brand User
ATTHelp

Community Support

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136.9K Messages

a month ago

Greetings @sherrad_hayes,

 

Thank you for letting us know which iOS your iPhone 11 is running on. We understand that connection you're getting at home with Wi-Fi is causing issues with you being able to send/receive SMS and MMS.

 

We'd advised you to use our called the Mark the Spot App, it allows you to report dropped calls, network connection, and receive improvement notifications. Also, if you haven't done so, to try to factory reset your device.

 

Jacob, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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4 Messages

a month ago

Thank you for your response. I’ve tried doing a factory reset before. I tried it again this morning, and the problem remains. Messages by MMS fail to send when the cellular signal is low or gone.

 

Again, I don’t have any problems with connecting to WiFi or with my WiFi signal.

 

I downloaded and am using the app to report poor signal. Thanks for the recommendation.

Brand User
ATTHelp

Community Support

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136.9K Messages

a month ago

We're glad to hear you have downloaded the Mark the Spot app to report delayed messages, @sherrad_hayes

We;re aware of some instances of delays in text messaging and your reporting will be helpful. We apologize as we know how important communication is during this time. We have made significant improvements managing this traffic and continue to monitor closely to make changes where necessary.

We appreciate your understanding, and welcome you to continue participating here in AT&T Community Forums. Take care! 

Keny, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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