Teacher
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14 Messages
missing group messaging texts
I am having a problem with group messaging. When its not working I either don't get the messages or I get the message "New MMS message to download: size is 1KB, expires on ....."
In the most recent example there were about 8 or 9 people in the group messaging. If there is little activity, it works fine. When there is a lot of activity and everyone tries to text at once it jams up. When it jams up I can't send a text or recieve a text. After some time it says x new texts recieved and x messages not sent. Except I don't get the text, I only get the "new MMS message"
I have checked and double checked my APN settings. I can send and recieve picture messages fine when working with a single person and not a group. This also happens when I have full bars and good HSPA connection.
Please help, no one else in the group messaging is having issues.
Nexus 4
ATTMobilityCare
Community Support
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15.2K Messages
8 years ago
Hi @andrewstash
I’d be happy to help with this MMS issue! Is this group message an intercarrier group, or are all members AT&T customers? Also, does this only happen with group messages, or are picture messages also affected?
I would recommend trying out an alternative messaging app such as Google Hangouts to test if the same issue occurs.
Thanks,
Charise
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andrewstash
Teacher
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14 Messages
8 years ago
Hello,
Thanks for responding.
-I do not know what carrier(s) the other people in the group message use.
-I don't send many picture messages, but when I do they seem to work fine
-I currently use Google Hangouts. I have tried Google Messenging, instead of recieving the "New MMS to download" message I just didn't get a text.
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andrewstash
Teacher
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14 Messages
8 years ago
I have additional information that may help with a diagnosis
-This happens most frequently when I am home. I have a signal between 1/2 and full.
-It also happens when I am places that have poor signal, such as when I am in a metal building.
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