Uniquely for you. Preorder the new Google Pixel 6.

New Member


1 Message

Wed, May 20, 2020 4:24 PM

Log In required at Check usage

I've just noticed on the ATT mobile app on my iPhone and iPad that I am now being asked for a userid/password combo everytime I go into check usage on my daugthers cell phones. This used to be seamless and seems to have started recently. Anybody else experiencing this? Anybody else know why?


Community Support


172.6K Messages

1 y ago

Hi @swannymeister,


Thank you for reaching out. Allow us to take a closer look into this for you.


We are curious to know if you are also asked to provide your login credentials while trying to check the usage on a computer. Is your myAT&T mobile app undated to the latest version? Did you make any changes to your security settings recently?


Let us know so we can assist further.


Doyin, AT&T Community Specialist.

Need help?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.