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New Member

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1 Message

Wed, May 20, 2020 4:24 PM

Log In required at Check usage

I've just noticed on the ATT mobile app on my iPhone and iPad that I am now being asked for a userid/password combo everytime I go into check usage on my daugthers cell phones. This used to be seamless and seems to have started recently. Anybody else experiencing this? Anybody else know why?

ATTHelp

Community Support

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172.6K Messages

1 y ago

Hi @swannymeister,

 

Thank you for reaching out. Allow us to take a closer look into this for you.

 

We are curious to know if you are also asked to provide your login credentials while trying to check the usage on a computer. Is your myAT&T mobile app undated to the latest version? Did you make any changes to your security settings recently?

 

Let us know so we can assist further.

 

Doyin, AT&T Community Specialist.

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