Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
Need your talk or text logs?
rsbell's profile

Tutor

 • 

6 Messages

Tue, Jun 28, 2022 4:27 PM

late delivery of voicemail to inbox

Today, I got voicemail with date-time stamp indicating that the caller left it four days ago. This problem of late delivery is longstanding. I had reported it in conversation with a techie last spring and was told that the problem was corrected. If it was actually corrected then, it has recurred.

Accepted Solution

Official Solution

ATTHelp

Community Support

 • 

195.3K Messages

1分前

Thank you for reaching back out @rsbell.

 

If your voicemail box has a delayed delivery check your wireless coverage as your phone needs a wireless connection to receive voicemail messages. 

 

Once you have confirmed you have wireless coverage, troubleshoot your voicemail to pinpoint the root cause to the delayed voicemails. Sign in to your AT&T account and then select the Make and Model of your device> then click "Get started"and follow the prompts. 

 

In addition, your myAT&T account is a useful tool, which allows you to accomplish resetting your password in only a few simple steps! Please complete the following:

  1. Log in to your account
  2. Go to Accounts & Services > My Wireless
  3. Scroll and select the device you want to manage
  4. Select Reset voicemail password and follow the prompts
  5. You’ll receive a temporary password via text message. Please use this code to access your voicemail and change your password to something more personal to you.

We're here if you have any questions. Thank you for visiting AT&T Community Forums. 

 

Alasani, AT&T Community Specialist 

ATTHelp

Community Support

 • 

195.3K Messages

1分前

Hello @rsbell, we're happy to help with troubleshooting the delay in receiving your voicemails. 

 

Your phone needs a wireless connection to receive calls, access voicemail, download Visual Voicemail messages, and get voicemail notification alerts. To check that your signal is strong enough for this:

  1. Turn your phone off for 10 seconds and then back on.
  2. Place a test call to 611.
  3. Do one of the following:
    • If the test call is successful, press and hold 1 to dial into the voicemail system.
    • If your test call fails, confirm you have wireless coverage.
    • If Visual Voicemail won't download, press and hold 1 to check your messages.
    • If you aren't getting voicemail notification alerts and you aren't traveling outside the AT&T wireless coverage area, see how to turn voicemail notification alerts on and off.

To help you troubleshoot this, please visit us online at our AT&T Device Help Center and select the make and model of your phone. You will then have access to the AT&T Troubleshoot & Resolve tool which will walk you step by step through successfully resolving this. Let us know if you have any questions. Thank you for contacting AT&T Community Forums. 

 

Alasani, AT&T Community Specialist 

Tutor

 • 

6 Messages

1分前

The problem is not lack of notification but rather lack of prompt delivery to my voicemail box.

By the way, I do not know my "voicemail password" it seems, because nothing I tried gave me access after I dialed in to the system.

Need help?
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.