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quietrunner's profile

Coach

 • 

2 Messages

Mon, May 15, 2017 4:06 PM

Issue with SMS

I looks like after accepting a AT&T network update a few weeks ago, my iPhone has issues sending and receiving message to/from androids and iPhones as well. I am not sure though that the AT&T network update changed anything.

 

I did reset my phone and have plenty of free space on my phone. Other suggestions?

 

Thank you!

ATTHelp

Community Support

 • 

176.1K Messages

5 y ago

Hi @quietrunner!

 

Thank you for reaching out to us on the Community Forums! I’m sorry to hear you are experiencing issues sending and receiving messages. I’d be more than happy to help!

 

Since you mentioned this is happening with both Android and iPhone users you are messaging, the first step I would suggest is resetting your network settings. This is going to be under Settings – General – Reset – Reset Network Settings. After your phone restarts, please go under Settings – Messages and ensure that Send as SMS is enabled.

 

If you are still experiencing issues and it is happening in multiple locations, the next suggestion would be to replace your SIM card. You can get a new SIM at any ATT store, and can even make an appointment ahead of time at this link here. If your plans change, you can also reschedule or cancel your existing appointment.

 

I hope this information is helpful! I look forward to working with you and helping find a resolution. If you are continuing to have issues after going through the troubleshooting, please send us a private message and provide your full name and a good contact number.

 

Have a fantastic rest of your day!

 

Donna, AT&T Community Specialist

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