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New Member


1 Message

Sat, Jan 25, 2020 4:04 PM

Is 489-0 used by AT&T

Got a text from 489-0 addressing me by name. Was about a text survey wanting to know how satisfied with Genevieve's ability to assist me with my call. I did a chat the other day with a Simon, but not a Genevieve. My question is, is this a valid text message?


Brand User



108.6K Messages

a month ago

Hello, @georgedepue,


Thanks for reaching out. We can understand the caution over texts with unknown links these days. While that does appear to be one of ours, if you're not sure or if something sends any warning signals, please do not respond.


Have a great week.


James, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.