J

New Member

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11 Messages

Fri, Oct 29, 2021 3:58 PM

Iphone slow/stuck on loading screen although I have cell reception, GPS all over the place

History of my issue

Beginning with my Iphone X about two years ago, I started having intermittent service issues. My phone would show that I had cell reception but when I would try to load a safari page or open an app that needs service to function everything would be stuck on a loading screen. Sometimes turning airplane mode off/on worked, but very rarely.



When I first noticed the issue, I went to an apple store, they diagnosed my phone but didnt find anything wrong. They suggested a network reset. So I did that, three times, and the issue was still happening. Went back to the apple store thinking maybe it was an issue with the phone. Got a brand new Iphone X. Seemed to work fine for a few days. But then the issue started up again. Once again, I have done several network resets, reset phone back to factory settings, and every other possible fix I can do. Nothing seems to work. So I just decided to deal with it. But it kept getting worse, and would not load anything for longer periods of time. It will last around 2 minutes up to 20 minutes.



Next, I tried turning LTE off and using 4g only. This seemed to help the most. Maybe there is an issue with LTE service? I dont know. I kept using my phone with LTE OFF because the issue did not happen near as often or for as long as it would using LTE.

Side note, not sure if it is related, but I also noticed in the beginning that my GPS was wacky. Randomly, my location would go all over the place while using Apple Maps. And the location was constantly showing as about a half a block to a block behind where I actually was at. This would also happen randomly, I have not been able to figure this out at all!



I did some research and found that maybe my sim card could be bad. So I recently had it changed out. That did not fix the issue. Then I thought maybe it was something to do with how the Iphone X is made. So I decided to wait for the Iphone 13 to come out and see if the issue goes away.



Well, I purchased the new iphone. I have had it about two weeks and I am still having this problem! I have not had the GPS issue yet, just the lack of service and it is extremely frustrating! Any advice would be greatly appreciated! I have been in touch with both ATT and Apple, no one has been able to help. Is there any sort of way to have a "data tracker" or something where an ATT tech is able to monitor my service and get reports when I randomly cant load any pages or something like that? I am desperate! Any help and advice is welcomed!

ATTHelp

Community Support

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180.2K Messages

3 m ago

Let us look into why your iPhone is slow loading pages, @JonnyCakes!

 

In order that we may provide the best solution we want to know more about your experience.

  • Does this trend occur even while your device is connected to your home Wi-Fi? While Wi-Fi lets you connect to the internet via your router, cellular data lets you connect to the internet via your cell phone signal.
    • Cell coverage can verify from place to place. If your experience persists only at home, make sure your phone is using your home Wi-Fi while you're surfing the internet.
  • Are you closing apps after each use and prior to opening a web page? Closing out of your apps after each use is a great way to prevent unexpected trends such as with your data.
    • Use our Device Support tool, and after selecting your device's make and model, choose App management followed by View or Close Running Apps. Make sure to open Understand multitasking and background activity on your iPhone so that you will learn helpful tips to keep your phone running efficiently.

Let us know how this worked for you. Make sure to include whether your cellular data trend persists in various locations or simply in one area like your home.

 

Lar, AT&T Community Specialist

New Member

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11 Messages

3 m ago

I do not normally close out of the apps after each use. But I will start doing that, to see if it helps.

The issue normally does not happen while connected to Wifi. Sometimes it does, but not very often. It is usually while on cellular data.

It does not happen in just one location. It is everywhere. A lot of times while I am driving, or parked somewhere. Walking around town, etc.

ATTHelp

Community Support

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180.2K Messages

3 m ago

Hello @JonnyCakes,

 

Thank you for reaching back out to us.

 

We'd be more than happy to investigate this further.

 

Would you kindly provide us with the zip code for the area where you're experiencing this issue?

 

In the meantime, we recommend using our Troubleshoot & Resolve Tool to fix this. Simply select your device and the issue, then follow the steps to find a solution.

 

We hope this helps and look forward to hearing back from you soon!

 

Sean, AT&T Community Specialist

New Member

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11 Messages

3 m ago

It happens all over, not just one zip code.

The zip codes I have noticed it happening in are 84321, 84341, 84336, 84101, 84401, 84412, and all over surrounding areas.

I am wondering if it has something to do with the att service, since I got a new phone and it didnt fix it.

Is there any way to monitor my connectivity to look over it later on and compare?

ATTHelp

Community Support

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180.2K Messages

3 m ago

Hello @, thanks for providing the zip codes that you're experiencing connectivity latency.

 

We've checked our network tools according to the zip codes you provided, and coverage is okay. Wireless signals can be effected by a number of environmental factors including weather, terrain, foliage and building materials. 

 

Depending on your location you may need to disable either Wi-Fi Calling or Cellular Data. At times, these features can interfere with each other and service may improve by disabling one or the other.

 

You can use AT&T Device Help to manage your device and identify issues you can fix on-demand. 

 

We hope this information helps, and thank you for reaching out to the Community.

 

Jeff, AT&T Community Specialist  

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