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J

New Member

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26 Messages

Friday, October 29th, 2021 3:58 PM

Iphone slow/stuck on loading screen although I have cell reception, GPS all over the place

History of my issue

Beginning with my Iphone X about two years ago, I started having intermittent service issues. My phone would show that I had cell reception but when I would try to load a safari page or open an app that needs service to function everything would be stuck on a loading screen. Sometimes turning airplane mode off/on worked, but very rarely.



When I first noticed the issue, I went to an apple store, they diagnosed my phone but didnt find anything wrong. They suggested a network reset. So I did that, three times, and the issue was still happening. Went back to the apple store thinking maybe it was an issue with the phone. Got a brand new Iphone X. Seemed to work fine for a few days. But then the issue started up again. Once again, I have done several network resets, reset phone back to factory settings, and every other possible fix I can do. Nothing seems to work. So I just decided to deal with it. But it kept getting worse, and would not load anything for longer periods of time. It will last around 2 minutes up to 20 minutes.



Next, I tried turning LTE off and using 4g only. This seemed to help the most. Maybe there is an issue with LTE service? I dont know. I kept using my phone with LTE OFF because the issue did not happen near as often or for as long as it would using LTE.

Side note, not sure if it is related, but I also noticed in the beginning that my GPS was wacky. Randomly, my location would go all over the place while using Apple Maps. And the location was constantly showing as about a half a block to a block behind where I actually was at. This would also happen randomly, I have not been able to figure this out at all!



I did some research and found that maybe my sim card could be bad. So I recently had it changed out. That did not fix the issue. Then I thought maybe it was something to do with how the Iphone X is made. So I decided to wait for the Iphone 13 to come out and see if the issue goes away.



Well, I purchased the new iphone. I have had it about two weeks and I am still having this problem! I have not had the GPS issue yet, just the lack of service and it is extremely frustrating! Any advice would be greatly appreciated! I have been in touch with both ATT and Apple, no one has been able to help. Is there any sort of way to have a "data tracker" or something where an ATT tech is able to monitor my service and get reports when I randomly cant load any pages or something like that? I am desperate! Any help and advice is welcomed!

Community Support

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232.2K Messages

3 years ago

Let us look into why your iPhone is slow loading pages, @JonnyCakes!

 

In order that we may provide the best solution we want to know more about your experience.

  • Does this trend occur even while your device is connected to your home Wi-Fi? While Wi-Fi lets you connect to the internet via your router, cellular data lets you connect to the internet via your cell phone signal.
    • Cell coverage can verify from place to place. If your experience persists only at home, make sure your phone is using your home Wi-Fi while you're surfing the internet.
  • Are you closing apps after each use and prior to opening a web page? Closing out of your apps after each use is a great way to prevent unexpected trends such as with your data.
    • Use our Device Support tool, and after selecting your device's make and model, choose App management followed by View or Close Running Apps. Make sure to open Understand multitasking and background activity on your iPhone so that you will learn helpful tips to keep your phone running efficiently.

Let us know how this worked for you. Make sure to include whether your cellular data trend persists in various locations or simply in one area like your home.

 

Lar, AT&T Community Specialist

New Member

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26 Messages

3 years ago

I do not normally close out of the apps after each use. But I will start doing that, to see if it helps.

The issue normally does not happen while connected to Wifi. Sometimes it does, but not very often. It is usually while on cellular data.

It does not happen in just one location. It is everywhere. A lot of times while I am driving, or parked somewhere. Walking around town, etc.

Community Support

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232.2K Messages

3 years ago

Hello @JonnyCakes,

 

Thank you for reaching back out to us.

 

We'd be more than happy to investigate this further.

 

Would you kindly provide us with the zip code for the area where you're experiencing this issue?

 

In the meantime, we recommend using our Troubleshoot & Resolve Tool to fix this. Simply select your device and the issue, then follow the steps to find a solution.

 

We hope this helps and look forward to hearing back from you soon!

 

Sean, AT&T Community Specialist

New Member

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26 Messages

3 years ago

It happens all over, not just one zip code.

The zip codes I have noticed it happening in are 84321, 84341, 84336, 84101, 84401, 84412, and all over surrounding areas.

I am wondering if it has something to do with the att service, since I got a new phone and it didnt fix it.

Is there any way to monitor my connectivity to look over it later on and compare?

Community Support

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232.2K Messages

3 years ago

Hello @, thanks for providing the zip codes that you're experiencing connectivity latency.

 

We've checked our network tools according to the zip codes you provided, and coverage is okay. Wireless signals can be effected by a number of environmental factors including weather, terrain, foliage and building materials. 

 

Depending on your location you may need to disable either Wi-Fi Calling or Cellular Data. At times, these features can interfere with each other and service may improve by disabling one or the other.

 

You can use AT&T Device Help to manage your device and identify issues you can fix on-demand. 

 

We hope this information helps, and thank you for reaching out to the Community.

 

Jeff, AT&T Community Specialist  

New Member

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26 Messages

2 years ago

Hello,

I am hoping we can revisit my issue. I am fairly certain that the problem is either my phone having issues switching from wifi to cellular, or something to do with while moving, or shortly after moving, the phone staying connected to cellular (although it shows full bars).

Just an update: I completely reset my phone to factory settings. Set it up as a new phone. This seemed to fix the issue temporarily, only for a few days. Then it gradually started slowing down (as in loading safari webpages, apps that need cell or wifi to load, etc). It seems it begins to load pages and apps, slows WAY down or completely stops loading (although it shows the loading circle, etc) then after 30 seconds up to several minutes it will finish loading or will just start working as it should. Sometime turning off cellular and/or turning on airplane mode then turning back on really fast it will finish loading, but then will go back to slow loading/no loading.

Can you give me any other advice?

ACE - Expert

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24.5K Messages

2 years ago

That is odd. We are a family of iPhones (iPhone 7 to iPhone 12) and have never experienced your particular issue. When we upgraded our family plan to the Unlimited Standard plan we had AT&T install all new SIMs even tho we didn't experience issues. My iPhone 12 is the only 5G capable phone but I leave it on LTE only as 5G is just not quite ready yet in our area. All of the other phones default to LTE because that is the only option available to them now.

WiFi-C (WiFi Calling) is enabled on all of our phones for improved in-home coverage and for areas where cellular is weak and we have have local WiFi access. WiFi is also enabled all of the time (not to be confused with WiFi-C).  Keep in mind that handing off from an active cellular call to WiFi-C, and vice versa, will probably result in the call being dropped as you are transferring the active call from one technology to another.

WiFi and WiFi-C will not not work if you're driving around but cellular should if you are in an area with good cellular signal. We just finished a 1200 mile round trip roadtrip between two states and vastly different geography (high desert to snow) and had cellular coverage, with no issues, for most of the trip. 

If you've Reset Network Settings, upgraded or installed new SIMs, kept your phone on LTE Only (if you have a choice), and have current Carrier Settings then it sounds like it could be a coverage issue and you may have to consider switching carriers

New Member

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26 Messages

2 years ago

@OttoPylot  My whole family has iphones as well (Iphone 7 up to Iphone 13 pro). And we are all on the same ATT plan. None of them have experienced this issue. So that leads me to believe it is not a service coverage issue.

I am wondering if maybe it has something to do with certain apps? But the only way to test this that I am aware of is to set the phone up as a new phone again, install apps one by one and see if the problem arises again after downloading certain apps. But this process would take forever. Also, since the problem is intermittent, I may download an app and think "oh the problem hasnt came back yet so it must not be the app I just downloaded" then download the next app, and so on. When really, it may be a problem with an app that was downloaded earlier but didnt cause any issues until later on. I dont know if that makes much sense... I am so lost on this and I am fed up with it! 

I am aware that ATT plans slow speeds during peak times and such, but this is a matter of speeds completely halting, not just slowing. 

I dont seem to have issues with calling. It is usually just loading webpages, apps, etc. I have downloaded network monitoring apps, but I dont know what to look at or what it all means.

Any advice anyone can give me would be greatly appreciated! I am willing to chat with anyone who might have an idea on how to fix this!!

Just FYI: I have done all the resets possible, and as mentioned earlier, I have restored the phone to factory several times, then set it up as a new phone. Which it did seem to fix the issue for a few days. Then slowly started to come back.

I dont believe it is a physical device issue, because this issue started on my Iphone X, and I now have Iphone 13 pro.

Thanks to everyone in advance for their knowledge and assistance!

ACE - Expert

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24.5K Messages

2 years ago

@JonnyCakes  Wish I had an answer for you then. We don't have any issues with any apps, period.  And between myself and the rest of the family on our account, we use a wide variety on the different phones. We just did a long road trip, between states, from the high desert to the snow and apps like Safari and Firefox worked just fine depending on the cellular coverage/strength. FaceTime worked as well on the road. It was bit scratchy in parts but that's to be expected.

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