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New Member

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4 Messages

Fri, Feb 21, 2020 4:58 PM

Iphone or Ipad says no internet when trying to connect hotspot to computer

Hello I have ipad and iPhone with hotspot access but when I try to connect them to my computer it just says no internet access. I can connect to my phone from ipad with no issues. Can you help?

Responses

Brand User
ATTHelp

Administrator

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113.8K Messages

2 months ago

Hello @bbarela82,

 

We can definitely provide you with some troubleshooting steps for this issue that you're experiencing with your personal hotspot. You can follow the steps at this link to Learn what to do if the Personal Hotspot is not working on your iPhone or iPad. Hope this helps!

 

Sean, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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4 Messages

hello I tried to go to that and gives me the attached message.

Brand User
ATTHelp

Administrator

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113.8K Messages

Hello @bbarela82,

 

Thanks for reaching back out. We do apologize for the confusion. The link that we were referring to can be accessed by clicking Here. Let us know if that helps!

 

Sean, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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4 Messages

I’ve tried all those things and still nothing works.

Brand User
ATTHelp

Administrator

 • 

113.8K Messages

Greetings @bbarela82,

 

Where you getting the same error message when clicking on the link? If, so please let us know for us to better assist you.

 

Jacob, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
sandblaster

ACE - Expert

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36.1K Messages

2 months ago

You don’t connect the iPhone or iPad to the computer, you connect the computer to the iPhone or iPad hotspot. Is that what you are doing? I had to connect my computer to my iPhone hotspot today. It took a minute after connecting to the hotspot for the computer to successfully show internet access.

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