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Zacronious's profile

Contributor

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1 Message

Fri, Apr 13, 2018 7:10 PM

iPhone not receiving group texts

I am able to send text in a group messages but I can’t receive them unless I restart my phone. Then they all come in at one time. I have iPhone X with the newest update 

ATTHelp

Community Support

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175.6K Messages

4 y ago

Howdy, @Zacronious!


Welcome to the Community Forums! I understand how important it is to make sure your group messaging works; I can assist you with getting this taken care of for you


Restore Group Text Functionality:


1)    Tap Settings > Scroll down and tap Messages > Scroll down to SMS/ MMS and disable the feature.

2)    Go back to Settings > Tap on General > Scroll down and tap Reset > Select Reset Network Settings > Enter your pass-code > Tap Restart Network Settings

3)    Turn Messaging back on by performing the step in step 1, go back the messages. You will see MMS Messaging. Enable text messaging by sliding the button to the right. You will then need to reset your iPhone.


If you need any further assistance please feel free to let me know and I will be more than happy to take a deeper dive in to it for you. I hope you have a wonderful day.

                                                            

Shawn, AT&T Community Specialist

Contributor

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2 Messages

3 y ago

I’m having the same problem, and this fix didn’t work for me. I have a XS. 

Contributor

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1 Message

3 y ago

I have the same problem!! Please help fix this! It’s frustrating!

Contributor

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1 Message

3 y ago

I am also having this problem. I was literally in the middle of having a group text conversation and the messages just stopped coming through

Tutor

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4 Messages

3 y ago

Same here. I have the iPhone XS Max. Not getting group txt unless I power off & on. Please help

Tutor

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4 Messages

3 y ago

Same here. I have iPhone XS Max. What can I do to fix the problem?

Contributor

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2 Messages

3 y ago

Mine ended up fixing itself after the next update came out. It was just messing up again with my group thread that contains a non-iPhone user. An update was just installed last night, so hopefully will be good again.

Tutor

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1 Message

3 y ago

Same problem. And AT&T is aware of the problem but hasn’t had a fix in days. And literally said “we’ve tried all troubleshooting we have at our disposal. We will have to wait now for a software fix from android.” They claim this issue came after the upgrade with android. But EVERYONE with Verizon iPhones are getting the messages on our group. I’m so mad right now.

Tutor

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8 Messages

3 y ago

I'm having the same issue and the answer I got from AT&T today is we know there is a problem and we don't know how to fix it but it will be done in 24 to 48 hours.   As I have an Apple purchased iPhone XR, I will probably be a Verizon customer by then.   I am the only person having this issue.   It is most definitely an AT&T problem and as I'm already annoyed that a 10 year customer couldn't get the same deal as a new customer on new phones, it is time to go.

Contributor

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1 Message

3 y ago

The option for ‘Group Messaging’ doesn’t even show up on my iPhone XS (iOS 12.1.4)

Tutor

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1 Message

3 y ago

Just spoke to ATT about not receiving group texts. They are aware of the problem which started on Feb 13, but have no idea when it will be fixed or whether we will eventually get all the texts if they ever do fix it.

Tutor

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8 Messages

3 y ago

As I am having the problem with all SMS/MMS messages not just group texts (now) and the group text issue started about a week before that, I am tempted to call back and see what a 3rd rep has to say.    

Tutor

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3 Messages

3 y ago

I’ve been having the same problem for months! After several calls with AT&T I went into the store and they told me it was probably just my phone and to go to Apple. I explained to them that even if it was my phone, my messages would still be delivered to my Mac and my iPad. They said it must be a problem with my Apple ID then. I went to Apple and they told me the Apple ID has nothing to do with this problem. AT&T ended up giving me a new sim card and that fixed the problem, FINALLY. But now, about a month later with my new SIM card, I’ve been added to a new group chat and I am not getting messages again. The only other person having the same problem is the other person who has both an IPhone and AT&T. Verizon iPhone users have no problem! AT&T is the problem here and it’s very frustrating that they 1) are not acknowledging this issue and 2) trying to blame other entities for the problem rather than working towards a solution. 

Tutor

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3 Messages

3 y ago

I’ve been having the same problem for months! It did not start last week. After several calls with AT&T I went into the store and they told me it was probably just my phone and to go to Apple. I explained to them that even if it was my phone, my messages would still be delivered to my Mac and my iPad. They said it must be a problem with my Apple ID then. I went to Apple and they told me the Apple ID has nothing to do with this problem. AT&T ended up giving me a new sim card and that fixed the problem, FINALLY. But now, about a month later with my new SIM card, I’ve been added to a new group chat and I am not getting messages again. The only other person having the same problem is the other person who has both an IPhone and AT&T. Verizon iPhone users have no problem! AT&T is the problem here and it’s very frustrating that they 1) are not acknowledging this issue and 2) trying to blame other entities for the problem rather than working towards a solution. 

cwman20

Teacher

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11 Messages

3 y ago

I have been having the same issue.  just this morning I received over 20 texts.  They were all 2 to 3 days old.  Help fix AT&T

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