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New Member

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2 Messages

Friday, April 10th, 2020 8:56 PM

Internet connection

Because I’m having to work from home now I need a better Internet connection and I’m just using a hotspot

Community Support

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231.4K Messages

4 years ago

Hello there @Patriciak4508!

 

Allow us to assist with your request for better internet connection while using your Hotspot. We just need more info regarding your experience.

  • If your internet connection's slow or you're currently experiencing intermittent connection try restarting your devices and re-establishing a connection between your devices.
  • Also, make sure to monitor the quantity of devices tethered to your Hotspot. The fewer devices tethered may improve your internet speed or access.

Please be advised that mobile Hotspot data allowances are temporarily increased by 15GB a month and that no action is required to make this happen, though it's recommended that starting a new mobile Hotspot session to trigger the increase may be necessary.

 

Let us know how this worked for you.

 

Lar, AT&T Community Specialist

New Member

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2 Messages

I would like to speak to a real person. PLEASE

Community Support

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231.4K Messages

Hello, @Patriciak4508,

 

We understand your frustration in this moment. Are you needing AT&T Internet or Fixed Wireless Internet in your home? Here's the site where you can check for internet availability. If it's available for you, just follow the prompts to put in for service.

 

If you mean something else, please let us know.

 

James, AT&T Community Specialist

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