AT&T Community Forums

Internet browser not working on AT&T data

I have a prepaid plan with at&t and have no problems with data except when trying to access the internet via safari, chrome, firefox, or any other browser. I have tried all troubleshooting steps that I can find and still can't seem to get it to work consistently.

Responses

ATTHelp

Community Support

•

231.3K Messages

3 years ago

We want to look into why you're unable to access the internet on your device, @vanvoja!

We just need to know more about your experience.

When you shared that you have no problems with data are you able to access apps on your device also? What is your AT&T PREPAID plan? Data use is not an option on the $0.25/minute plan and with the $2/day plan you are required to purchase data separately.
Are you receiving an error message after opening your browser? What happens after you open a web browser on your phone? This can provide some indication about what's causing your experience and get us closer to a resolution.

If required, follow these instructions to change your AT&T PREPAID plan. Should your experience persist, reach back and fill us in on your device's make and model. Be sure to include whether this is a recent trend or has always been your experience while on our network.

Looking forward to your reply!

Lar, AT&T Community Specialist

0

vanvoja

Internet browser not working on AT&T data

ATTHelp

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