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1 Message

Wed, Jul 1, 2020 3:18 PM

International plan, can’t receive reply

My husband can send me messages internationally From Japan , but he does not receive my reply.



Brand User

Community Support


127.2K Messages

a month ago

Greetings, and thanks for reaching out to us @JaySales!


We know how important it is to stay connected with your loved ones, even across the world.


If you are having problems with sending/receiving messages with the device your using, we recommend utilizing our Device Troubleshoot & Resolve Tool. With TS&R, simply select the device brand/model you have, then access the Messaging option underneath Service/Network Issues to follow the steps provided. 


If your husband is unable to receive your reply while in Japan, he will have to contact the current overseas carrier he is using for additional troubleshooting.


We hope this helps, and enjoy the rest of your day!


Dwight, AT&T Community Specialist  

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