Mentor
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289 Messages
International Data Problem
I am traveling in India.. I have cellular data turned on... I've been here every year for 5 years now and cellular data has Always worked.. this year cannot get Cellular Data to work... everything in USA checks out according to the person I talked to on chat... I have turned off the phone and back on.. I have reset the network, I have turned on and off the airplane mode.. I have rechecked and rechecked my settings.. cellular data will NOT work... the person did some kind of refresh... still nothing is working... I use an iphone 5S.. it has AlWAYS worked until this year.. now I cannot use cellular data... the person told me to contact Airtel which is the service I am on ... I'm told AT&T have an agreement or something with carriers here in India ... so when I'm here, my phone services changes from AT&T to Airtel where I am at.. . I contacted Airtel and they say they cannot help me because my number is AT&T number not airtel...
HOW DO I GET MY CELLULAR DATA TO WORK.. I DO NOT ALWAYS HAVE WIFI AVAILABLE AND NEED MY CELLULAR DATA TO WORK AGAIN... CAN ANYONE HELP ME WITH THIS.. I WILL BE HERE FOR SIX MONTHS AND NEED IT WORKING...
THANKS
ATTMobilityCare
Community Support
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15.2K Messages
8 years ago
Hello @Mamacat104
I’m sorry to hear you’re having issues with data roaming in India.
We’ve got an International Support group who will be able to further assist you with this. They are available 24/7 and you can call them for free from your AT&T Wireless device. Their number is +1-916-843-4685.
Thanks,
Michelle
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Mamacat104
Mentor
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289 Messages
8 years ago
thanks.. I talked with them.. had to turn on data roaming and it's working..
what is very confusing is that for the last 4 years of coming to India.. I've always been able to sign into the internet, use my whatsapp chat on Cellular data without having data roaming turned on and not using Wifi.. but this year.. must have data roaming turned on...
seems strange.. but is true.. this is the first year I have had to turn on data roaming.. not know why.. and no one seems to know why it was working for 4 years without it turned on.. and I definitely did not wifi turned on.. I have never used wifi on my phone til this year....
I can't afford to run a huge bill up with data roaming and I thought with the international Data plan on my phone that would be avoided.. I hope it does avoid a huge charge for data roaming if I use it...
thanks
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