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New Member

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2 Messages

Mon, Aug 31, 2020 3:14 PM

images slow to upload during texting

everytime i try to send a pic through text messaging it takes forever to attach the pic to the message. this is happening on all 3 of my families brandnew samsung Note 20's and across all messaing platforms that we use. we have good signal strength and i have cleared caches. please help.

Responses

Brand User
ATTHelp

Community Support

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140.3K Messages

3 months ago

Thanks for letting us know, @aalakey18.

We believe this is the first time hearing about delays while creating a MMS on the Galaxy Note20 5G. We'd like a few more details so we can take a closer look.

Thank you for the opportunity to assist you. We're standing by!

Keny, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

3 months ago

yes to all questions, happens on both wifi and mobil data, 3rd party apps are facebook/messenger and snapchat

Brand User
ATTHelp

Community Support

 • 

140.3K Messages

3 months ago

Greetings @aalakey18,

 

Thank you for reaching back. We'd love to get to the bottom of this.

 

Please let us know;

  • are you also having trouble with calls, data usage or regular texts?
  • what is the average byte size of those pictures? did you try pictures of lesser byte sizes?
  • are you able to receive multimedia messages
  • what is your zip code?

We eagerly await your response!

 

Doyin, AT&T Community Specialist.

 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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1 Message

2 months ago

I am having the same problem.  No problem with calls or regular text just when attaching a picture.  Very frustrating, happens every time.

New Member

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1 Message

a month ago

Any solutions?? Have same problem 

New Member

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1 Message

a month ago

My husband and I are having the same problem on the same brand new Note 20 phones. Any resolution yet?

New Member

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3 Messages

a month ago

Same issue here with new Note20 and it is (Edited per community guidelines) our whole family off!

(edited)

New Member

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3 Messages

a month ago

no problem with calls just sending pics through messenger. Default apps all around. It does not matter what size picture is. 400k or 2 meg, it sits on the grey loading screen. Mainly happens to other att cell phones so far.

New Member

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3 Messages

a month ago

And I don't for a second beieve this is the first time AT&T has heard of this issue on the Note 20.

New Member

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1 Message

16 days ago

This happened to my phone the minute I switched to ATT. It's not your phone, it's your provider. It's been my experience so far ATT isn't gonna fix this, they don't know how. They're really only good at baiting and switching and collecting your money. You'll get their most attention if you don't pay your bill then if you have a technical issue. Sorry if this helps no one, but this company is so big it just doesn't seem to know or care anymore. It's where we're at these days sad to say.

Anyone from ATT reading who wants to fix this problem (and the horrible mess you've created with my bills) can personally call me anytime. I've had zero help over 3 months in getting anything resolved.

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