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Wednesday, March 18th, 2020 9:17 PM

I'm not receiving group texts unless I restart my iPhone X

I have several different group texts going on at the same time. I am not receiving texts. If I shut my phone off and turn it back on, then I receive the texts, but not in the appropriate order. I have an iPhone X.

Thanks for any help

Accepted Solution

Official Solution


Community Support


210.4K Messages

3 years ago

We can definitely help you with group messaging, @ckcindy. 

Apple released iOS 13.3.1 in January, 2020. Is your software up to date?
There are three kinds of group messages for iOS:

  • group iMessage
  • group SMS
  • group MMS

What types of group messages are you experiencing the issues with?

We encourage your to sign in to the AT&T Troubleshoot & Resolve tool so that we can run tests to check your device settings, and account provisioning.

We suggest checking out Send a group message on your iPhone and the links above for more information. Please let us know if we can provide additional support. Thank you!

Kenneth, AT&T Community Specialist

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