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New Member

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1 Message

Fri, Feb 5, 2021 4:09 PM

I have been locked out from signing in to add minutes to my prepaid phone.

I have been locked out from signing in to add minutes to my prepaid phone.  When I try to reset the password it says it'll send my password but I haven't gotten any texts about it.  I can't call to add the prepaid card to my account and i don't think I am getting texts either.

ATTHelp

Community Support

 • 

171.5K Messages

8 m ago

Hello @Batman41968,

 

We can definitely assist you with resetting the password for your AT&T PREPAID account.

 

You can follow the steps at this link to Reset your AT&T PREPAID PIN or online password.

 

Let us know if you have any additional questions or concerns.

 

Sean, AT&T Community Specialist

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