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fatmanilc's profile

Contributor

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3 Messages

Mon, Sep 22, 2014 8:45 PM

I can't connect to the internet unless i'm on wifi

I upgraded to an iphone 5c from an iphone 3GS. Once i got the phone activated, I was unable to access the internet, unless i was connected to Wifi. I also upgraded my phone plan from the family talk 550 to the new mobile share 1GB. I have NO RESTRICTIONS set on my account, yet everytime I try to access the internet while not on Wifi I receive the message, "We're sorry, but you are attempting this transaction during a restricted time period set by your wireless account owner." Again, I have NO RESTRICTIONS on my account, phone, nothing. Restrictions are turned off. WHY IS THIS HAPPENING???

Resendetra

Scholar

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124 Messages

8年前

Try pulling the SIM card and putting it back in, sometimes that solves the problem.

manapuaman

Guru

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115 Messages

8年前

sounds like you have smartlimits on your account. Call customer service to verify or check online.

Contributor

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3 Messages

8年前

So far, they've turned off my data and turned it back on. Reset the network settings( multiple times), reset the phone, swapped sim cards, given me a new phone, disconnected my service then reconnected it, made sure I don't have smart limits on ( I don't have smart limits, so I can't have them set) turned on airplane mode then turned it off. I've had 5 different people try and figure this out with no luck. Someone is supposedly reasearching it now. As I was leaving the AT&T store for the 3rd day in a row, another guy came in and was having the exact same problem with his IPAD. So, now I'm not the only one.

Contributor

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1 Message

8年前

Location: Chicago, IL

Issue: No cellular data connectivity

Device: Apple iPhone 6, Apple iPhone 5S

Software version: iOS 8.0 and iOS 7.1.2

Troubleshooting: Reset Network Settings, full restore from iTunes, two SIM card replacements, back-end network reset

 

I am in the exact same situation as you. I received my iPhone 6 on Friday and I have been able to use data for a total of one day and that's it. Every web page I try to load comes back with the following error -

 

 

"We're sorry, but you are attempting this transaction during a restricted time period set by your wireless account owner."

 

I am the account owner and I have no reason to restrict myself from anything. I have spent a few hours with Apple and AT&T. I have been assisted by Tech Support, Level 2 Tech Support, Network team and Product Management with AT&T. One person Saturday told me that everything was okay on the account yet one representative said they saw a block similar to SmartLimits. Worst part is that the feature SmartLimits no longer even exists. They do not know what the issue is. They are opening up a case and ticket to try and resolve it. I am expecting a few phone call tomorrow afternoon.

 

Whew!! I thought I was the only one out there with this issue and started feeling crazy.

manapuaman

Guru

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115 Messages

8年前

to narrow it down put the SIM in another phone and if it still happens then your account has some kind of block. Did you travel international recently? If the internet works on the other phone the its your phone. At trip to the apple genius will be in order.

Contributor

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3 Messages

8年前

They did switch the sim card. It worked in the other phone. They gave me a new phone with a new sim card, and it didn't work either. We talked to apple, and they had no solutions.

manapuaman

Guru

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115 Messages

8年前

8.0.2 supposed to fix it. Just came out earlier today.

Contributor

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1 Message

8年前

I have a Galaxy S3 with a gophone plan and I get this same exact message when I am down to less than .5gig.

 

Sometimes, I can restart my phone and it will work normally. Today, though, I couldn't get it to accept my request for data, so I added another gig to my account. Had to restart my phone again before it allowed me online. I don't know why it does it. It has happened once or twice before, but not every month. Very weird..I have no restrictions on my account, and being pepaid, you'd think you'd go the whole allottment  at which point the service would THEN shutdown and not allow connection until you added data. If I have a balance of data left, I want to use it, not waste it before my plan renews!

Contributor

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1 Message

5年前

I have same issues with my iphone 6. I do not have connection without wifi with my iphone 6.

I went to AT&T and call Apple Support nothing helped me.

manapuaman

Guru

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115 Messages

5年前

If you got a new phone AT&T has to enter the IMEI onto their system for data to register. Or if it's a phone you been using all this time there maybe an internet block on the account.

Contributor

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1 Message

5年前

I had the same problem, brand new iPhone se I did everything the internet suggested. I took SIM card out, powered off and back on, reset network, hard reset, turned airplane mode on the back off a few times, turned cell data off and back on a few times. The SIM card word fine in a different phone. I will never buy another Apple product.

Tutor

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4 Messages

5年前

Have yiu checked your APN's? Because sometimes the phones a aren't programmed correctly for att go/prepaid service, (especially if the phone was previously a contract phone) the difference in the APNs will affect your data capabilities. 

Tutor

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4 Messages

5年前

Check your APN, prepaid uses different provisions then contract and sometimes the phones don't receive the correct APN when programmed, and if the device was previously a contract phone then it will still be operating under the contract APN, which will affect your data capabilities. (Settings>cellular networks>Access Point Names>add(or you may have to select the drop-down box or menu). Then be sure to select the APN once it's saved (blue dot next to that APN) then reset your phone. 

This may or may not help 

Contributor

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1 Message

5年前

im having the same issue!

please help

Contributor

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1 Message

5年前

This is/was my 1st apple product. And I can say that there is exactly 0 chance that I will ever own, borrow, or touch another iproduct. My curiosity got me to get this one. Just to see why all the iOS people are so helplessly iOS everything. As I'm pulling the plug on this experiment I'm left with more ?'s now than when I began. The best answer is "IDK". Mr. Gates is a genius at marketing I guess. 

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