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Mon, Mar 30, 2020 12:51 PM
How to suspend the service while I am traveling internationally?
I cannot access my account on website, and cannot call to AT&T directly.
2 months ago
Hi there! Thank you for replying. Unfortunately, no. I am the only person living in the US in my family..
ACE - Expert
What exactly are you wanting to do? Suspending service does not suspend billing. There is no need to suspend service because you are traveling.
@JBayudang I’m pretty sure that “MRC of $10 per line” means line fees only and there is no reduction to the main plan charge. In other words, RRST won’t save much. I suspect the OP is talking about prepaid, anyway. If they were postpaid, they would be able to call.
ACE - Sage
🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.
I am also out of the country due to College being closed / covid19. I need to suspend my mobile service for at least 6 months hopefully with a minimal charge so that i can keep the number . Otherwise i will just have to cancel the whole plan and start again when I return with a new number . Any help or advise is appreciated. unable to get any verbal communication from ATT cant find any help on the website. Cheers Jack
@JackHR Do you have prepaid or postpaid service? Different answers depending on what type of service you have.
@JackHR then cancel the card used to pay and have it reissued. you’ll have a new card number. Your prepaid wont refill and will terminate
Monthly plan post paid
I'm also in Australia so speaking to anyone at AT&T is very difficult even if you could get to a real person
You’ll have to call to cancel. Number for international travelers is in the ‘contact us‘ link at bottom if webpage.
@JackHR If you are on postpaid, you should be able to roam. The call to the international support number is a free call from your mobile. Your only option to keep your number is to keep paying. You may be able to reduce your bill some by requesting a Reduced Rate suspension but they only reduce your line fee, you still pay for the main plan. You are probably better off just cancelling. Either way, you need to call.
Thanks for the replies much appreciated. I will phone AT&T and cancel and take out a new plan when i eventually get back to college. Cheers Jack