Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.
Need your talk or text logs?
T

New Member

 • 

2 Messages

Monday, October 12th, 2020 3:46 PM

How to Permanently Stop Spam SMS Text Messages from an Email Address

I'm getting lots of spam as SMS text messages where there is no sender phone number just an email address with a link in the massage which I assume is a malware funnel. 3 to 4 messages a day is not unusual. I do not need to receive SMS text messages from email accounts, I only need to receive them from phone numbers.

 

So I spoke to ATT tech support last week who said they would disable the email to text gateway on my account and I should not receive them anymore. It has been over 72 hours and I have not stopped receiving them. Forwarding them to 7726 doesn't work as that service asks for a senders phone number which I do not have and the senders email addresses change every message.

 

Anyway to stop this without switching my accounts to another provider?

 

Thank you

 

 

ACE - Expert

 • 

64.7K Messages

4 years ago

The only way to stop them permanently is if customer support follows through and blocks email to text on your line. You can forward those spam texts to 7726, I have had success doing that. Just reply with the email address and ignore the repeated text asking for a phone number. I have reported texts from emails and have never gotten another text from the reported email address.

New Member

 • 

2 Messages

4 years ago

@sandblaster Thanks for your reply.

 

I guess I shall wait a few more days and see if tech support follows through with their promise. Forwarding the email addresses does nothing, the email addresses change every message. Anyway I've never known spammers use the same email address or spoofed phone numbers twice anyway so that basically negates reporting them and makes that service obsolete.

 

Regardless the att spam reporting service doesn't work anyway, if you forward to 7726 it asks for the phone number, if you reply with the email address you get another automatic text from AT&T asking for the phone number so you get caught up in circles. So its really just there to make folk feel good that they reported it and att can claim they are doing something about it, in reality its not going to prevent spam. Its a placebo at best.

 

 

 

 

(edited)

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.