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2.7K Messages

Monday, February 5th, 2018 7:42 PM

How to group text more than 10 on AT&T

Learn what devices support Advance Messaging 

_GroupMessageLimit_.png

The Wait is over! Through 2021, AT&T is continuing to increasing the number of people you can group text. It is slowly being rolled out and tested on many devices. Check out David T's  Advance Messaging page for more information regarding group messaging and the new features to come. 

 

***********Information below is still valid for some devices until the update is pushed to it.***********

***********We do not know when your device will support group messaging but it is coming.***********

 

 Why Are There Limits?

AT&T has implemented a limit to the number of group message participants as a way to protect our customers from spam and/or malicious software. AT&T is vigilant about protecting you, our customers, from unsolicited text message spam. 

 

Is AT&T Going To Update The Limit?

Some devices have the ability to send group messages with up to 30 contacts. More updates are coming to increase that number but I do not have any information when a change will take place. Last updated 2/23/2021.

 

If spam messages have affected you, you can report them by:

  • Forwarding a copy of the SMS and MMS spam to short code 7726 (SPAM).
  • You are not charged for forwarding the spam message to 7726.

 

ChrisZ, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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1 Attachment

Curator

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5 Messages

6 years ago

JennieR...leave!  Do it.   My particular Group is shaming our friend into doing so as it the multiple thread effect drives us all nuts.  It's so Easy to switch . 

Master

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3.2K Messages

6 years ago

I think it's disgusting to try to force someone you consider a friend to switch carriers over something as trivial as text message threads. Switch because you don't get good service. Switch because you want a cheaper plan. Switch to get a phone you want that your current carrier doesn't have. Don't switch because you refuse to change from an antiquated communication system like text messaging to all the better and more efficient ones.

 

You know that basic text messages don't do animated GIFs or stickers? And that there are size limitations for pictures and videos? And that other services like iMessage let you see if someone has received your message or is responding in real-time? Some messaging services like WhatsApp and Facebook Messenger allow you to make free calls and video chat to other users over Wi-Fi. That would let you reach your friends and family if your service goes down in an emergency and only Wi-Fi is available.

 

I also think it's ridiculous to say that switching carriers is easy. Do a search on any carrier's forums for "switch" and see all the nightmares and expenses that can come with switching carriers. I'm not saying it's impossible to have a nice, smooth and cheaper transition to a new carrier but it's never guaranteed problem-free or "easy," especially if someone is still on an installment plan or contract.

Teacher

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6 Messages

6 years ago

You obviously have missed the message in this discussion, completely. I run a small company, with a little over 40 employees, I sometimes need to communicate with a large number of them at a time and work to coordinate class coverage etc, but I am unable to do so through AT&T (and no iMessage doesn't work with more than 10 on AT&T and believe it or not, not everyone has iPhones). 

So, AT&T says that I should have to go and ask everyone in my company to download some third party app to contact the group, or you are saying use their personal Facebook accounts (news flash, not all employees want to be "friends" with their bosses) to communicate. 

No, how about we can use the communication method that we already pay a monthly to use?  

 

The fact that other carriers allow this with no issue, yet AT&T refuses to do so is silly. I and my whole household have been with AT&T for almost two decades, since Cingular, but I will be changing carriers... and SOLELY because of this issue. 

Master

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3.2K Messages

6 years ago

For heaven's sake, you can pick at each individual service all you want (there are literally hundreds of messaging services, Facebook is just an example), but it's up to you. Since you have so much trouble using all these newfangled apps and services, I assume you don't use email? You know, the service that also allows more than 10 members and is available to communicate on phones? Since it's so hard to get your employees to use anything other than good old text messages. And I assume that means you'll also be forcing all your forty employees to switch to the same carrier since most carriers limit group texts to ten members. But you can leave AT&T if it's that important to you, but guess what? It won't change a thing.

Teacher

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2 Messages

6 years ago

You miss the point. I’m not switching carriers because of a text message limit, but this is a dumb rule easily changed. Apparently att like me bad mouthing them around the dinner table rather than singing them praises.

Teacher

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6 Messages

6 years ago

Your condescending comments are greatly appreciated and duly noted, that being said since I happen to have evolved with the times, follow business and marketing trends, and specifically run a sales driven organization, I understand that text messages are currently the most effective form of communication. Millennials tend to stay away from traditional communication methods such as voicemail and email, yet routinely answer their text messages in short order. Additionally, I have been operating business social media accounts since before they were a thing (my business had a MySpace page back when Facebook was still only available to college students) BUT as I stated, many young people/employees don't want to be "friends" with their bosses so Facebook and other social media outlets are not the best way for companies to communicate, on top of being extremely informal as well.

Again, to ask people that pay for a service to download some other service in order to communicate is silly, especially since AT&T is the only carrier with the 10 person limit. 

 

Oh, and here's some info for you. When I need to immediately communicate with a large number of my staff members, text is the most effective. Going to Facebook, or WhatsAp, or GroupMe, or, or, or, apps which are often hidden in folders or other than front pages of a person smartphone, is now where near as effective as sending a text which most people open and read with in the first few minutes of being sent.

 

https://venturebeat.com/2015/03/27/why-businesses-cant-ignore-sms-hint-90-of-people-read-a-text-message-within-the-first-3-minutes/

 

http://web.vtc.edu/users/kle12300/CaseProject1.pdf

 

https://work.chron.com/texting-vs-email-business-9217.html

 

https://www.marketingprofs.com/chirp/2017/33045/email-vs-sms-battle-of-the-heavyweights-infographic

 

Anyways, bye AT&T. 

 

 

Tutor

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1 Message

6 years ago

ATT, you sиck!!! It should be up to a customer to decide, how many people they want to communicate to. When a class, or a sport team of 15-20 people cannot stay in the same text group because of your stupidity, ATT, it's absolutely insane, as we live in 2018!!! Even in 1018 people were able to stay in the same communication group circle. Oh, I forgot, in 1018 they had no stupid people or stupid companies like ATT!

Master

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3.2K Messages

6 years ago

@fakironeAT&T isn't the only carrier with a 10-person limit but carriers with a 20-person limit get people complaining it needs to be 30, 40, or a thousand. All carriers limit the number of members in a group text.

 

You said you have 40 employees, so you can't include them all in the same group message on any U.S. carrier because none of them allow forty people in a group message. If you had 100 or a 1000 employees, you'd have to switch to a different method of communication, right? Either that or break up the message into groups of 20.

 

While you may consider the 10-person limit important enough to switch carriers, the vast majority do not, so this limit isn't changing any time soon and AT&T will do just fine without your business.

 

Edit: Spacing

Teacher

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6 Messages

6 years ago

I don't need 40, I need 15-20 to be able to communicate to each work group. 

Teacher

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6 Messages

6 years ago

Oh, and I know that they will do fine without me, so does Comcast and any other business that has crap customer service, they will go on. That being said I have been with AT&T for over 15 years and have stayed even though they are many more affordable options out there, mostly because of brand loyalty.... no longer. 

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