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Tutor

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5 Messages

Mon, Jun 5, 2017 1:32 PM

How is International Day Pass $10 plan triggered?

I will be travelling to Peru soon. I want to be in constant touched with my family while travelling; I don't want to be bothered by junk phone calls and will not answer calls I cannot ID.

I will set my iPhone6 text/call Roaming ON; Data Roaming OFF. I will also turn OFF voicemail while travelling.
 

Question: If I get a call while roaming and I don't answer will the $10 day pass be triggered?

Customer support says, the only way to avoid trigger is to put it in airplane mode. Is this correct?
 

Thanks for any input.

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sandblaster

ACE - Expert

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38.9K Messages

3 years ago

The answer is maybe and totally depends on the foreign carrier. Even an unanswered call can result in that foreign carrier charging a minute and if they do, that triggers the $10 daily plan.

Gary L

ACE - Expert

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15.8K Messages

3 years ago


@iifurung wrote:

I will be travelling to Peru soon. I want to be in constant touched with my family while travelling; I don't want to be bothered by junk phone calls and will not answer calls I cannot ID.

I will set my iPhone6 text/call Roaming ON; Data Roaming OFF. I will also turn OFF voicemail while travelling.

Question: If I get a call while roaming and I don't answer will the $10 day pass be triggered?

Customer support says, the only way to avoid trigger is to put it in airplane mode. Is this correct?

I'm confused, you WANT to be IN CONSTANT CONTACT with your family but you turned off Roaming data and voicemail? 

 

As soon as you contact someone you will trigger the $10 charge. If you are in constant contact, I'm not sure how you will avoid it.

 

Unless that's not what that sentence means...

 

 

 

 


 

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Tutor

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5 Messages

3 years ago

I'l be in constant contact using roaming voice and text only. No roaming data; no voicemail.  What I'd like to avoid is triggering the $10 plan when an unknown caller calls & I don't  answer.  If my family calls I will pay the $10.

sandblaster

ACE - Expert

 • 

38.9K Messages

3 years ago

Why would you want to turn off voicemail? For those calls you don't answer, I'm pretty sure the longer your phone rings, the more likely it is the call will trigger the daily charge. Calls that are either immediately rejected or sent to voicemail I believe are less likely to trigger the daily charge.

Tutor

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5 Messages

3 years ago

There are conflicting reports: when roaming, you don't answer a call, they leave a message, you get charged even if you don't retrieve the message. If you retrieve voicemail and listen to it while roaming surely you will be charged and trigger the $10. I can do without voicemail.

Can you answer my question? Can I avoid triggering the $10 day plan by not answering an unknown call?

sandblaster

ACE - Expert

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38.9K Messages

3 years ago

I believe I did in post number 2. I've never had the $10 plan but I have travelled internationally quite a bit. My experience with unanswered calls is that some show up on my bill as a 1 minute charge, some don't.  Those that showed up on the bill would have triggered the daily charge. 

Tutor

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5 Messages

3 years ago

Thanks Sandblaster.  Do you happen to know if the carriers in Peru would charged you for unanswered roaming calls?

sandblaster

ACE - Expert

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38.9K Messages

3 years ago

Sorry, never been to Peru. I will say most unanswered calls did not show up on my bill. 

Contributor

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1 Message

3 years ago

The plan, for me, was triggered by text from AT&T upon arrival at the airport in El Salvador. I had to text back "BUY" before it said it had added it to my phone-it is not automatic just because a call comes. If you do not answer a call, you cannot be charged. You would normally incur charges on the order of $2.05/MB, $3/min, $0.50/msg sent-and those are direct quotes from the text I got from AT&T, if I didn't just accept the $10/day added on. To me, the flat $10/day was a lot better.
lizdance40

ACE - Sage

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76.3K Messages

3 years ago

@Navyjax2   We are in the midst of investigating the taxes as it it not $10 flat, it's $13.30 as the tax rate is 33%.   Tax on passport is less than 5%.   Passport also allows you to be in touch daily and use calls and small amounts of data while not jacking the bill up to $133 for a 10 day trip.  

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

sandblaster

ACE - Expert

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38.9K Messages

3 years ago


@Navyjax2 wrote:
If you do not answer a call, you cannot be charged. 

@Navyjax2 I wish that was true. I have been charged for unanswered calls. As I explained earlier, it totally depends on the foreign carrier. 

Tutor

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5 Messages

3 years ago

I finally had 1st hand information re. International Day Pass. I was in Peru last month and I had to make an important phone call which maybe long, so I bought the $10 Pass planning to us it only for 1 day. After I bought the plan, I turned on ROAMING for voice, text and data. I made my roaming call and used my phone for maps, facebook, etc like a local. Works great for $10/day.
 

Now here is where I ran into a huge bill. The follwing day I cancelled my $10 Internation Day Pass plan. Here are what else happened:
- Any small DATA ROAMING usage by apps in background will trigger the $10 charged for the day. I was charged for 2 days because my cancellation slightly exceeded 24 hours. I didn't expect to be charged for 2nd day because I thought I didn't use the phone. Wrong.
- I was charged a huge bill for DATA ROAMING for several days, until I left Peru. After cancellation of day pass, I FORGOT TO TURN OFF data roaming and many apps in background uses data, roaming of course.

Lessons Learned:
- The $10 pass can work great; makes your phone work like a local; no extra roaming charges. 
- Until you cancel, assume that it will be triggered daily. "You will be charged only when you use it" -- is hardly true.
- Make sure you TURN OFF data roaming before and after your day plan.
 

I called AT&T and they forgave a little out of my bill.

Gary L

ACE - Expert

 • 

15.8K Messages

3 years ago


@iifurung wrote:

After I bought the plan, I turned on ROAMING for voice, text and data. I made my roaming call and used my phone for maps, facebook, etc like a local. Works great for $10/day.

The follwing day I cancelled my $10 Internation Day Pass plan.

 

- I was charged a huge bill for DATA ROAMING for several days, until I left Peru. After cancellation of day pass, I FORGOT TO TURN OFF data roaming and many apps in background uses data, roaming of course.

 

- Make sure you TURN OFF data roaming before and after your day plan.

Seems more like a story about you than the AT&T international day pass 😉

 

I called AT&T and they forgave a little out of my bill.


That's pretty nice, I would have thought they wouldn't do that. How much did they waive?

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.

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