F

New Member

 • 

2 Messages

Sat, Jan 15, 2022 2:24 PM

HOTSPOTs and Wireless Plans

A couple of years ago, I was telling my ATT store rep about our neighborhood DSL and it's feeble internet speed (when I actually was working) and he encouraged me to get a Nighthawk Hotspot. He explained that, as a disabled Vet, I could get a discount on an unlimited wireless plan. All was great until ATT recently informed me that now my plan was retired and that my hotspot would be limited to 10GB. After which my internet would revert to 128 kbs. So every month, about 4-5 days into my plan month I'm back on 128 dial-up speed which is worse than the DSL I started with. Essentially,  None of the current plans support and meaningful amount of bandwidth on hotspots.  So I'm stuck. I've been with ATT forever, but now I'm rethinking-something has to give, Any suggestions would be appreciated.

Accepted Solution

Official Solution

sandblaster

ACE - Expert

 • 

55.5K Messages

10 d ago

There was only one unlimited data plan that allowed adding a hotspot device, it was called unlimited plus as noted above. It was actually discontinued years ago but anyone with the plan was grandfathered in and allowed to keep it. If you changed your plan, you can’t get it back but if ATT changed your plan without your knowledge or consent, you should file an FCC or BBB complaint.

tonydi

ACE - Guru

 • 

2.4K Messages

10 d ago

Moving this thread from Internet Plans forum.

ACE - Sage

 • 

92.2K Messages

10 d ago

Your plan has been retired for several years. But if you stay on the plan you can continue to use your wireless hotspot. If you change plans you are no longer allowed to have a wireless hotspot because none of the new plans allow that device.

The name of the older plan which I think dates back to 2017, was called unlimited Plus plan.

If you have recently changed your plan, the name of your new plan is listed in your online account information. If you did not request this change, or have not yet changed plans, put the brakes on!!

If you were changed off that plan and you did not request it, please call and complain to AT&T directly

Fl_retire

ACE - Professor

 • 

2.2K Messages

10 d ago

If your current unlimited plan has 10GB hotspot data the new unlimited elite plan has 40 GB hotspot data.  Compare your old plan with the new plan for price comparison. 

New Member

 • 

2 Messages

7 d ago

Thanks for those taking their time to respond.

ATTHelp

Community Support

 • 

180.4K Messages

7 d ago

Hey there Frankharwood, we want to help. Let's meet in a Direct Message to discuss your plan change and offer other plan options. We recommend checking out AT&T Unlimited plans for wireless devices, Data-only plans for your tablet, mobile hotspot, or other devices and AT&T Prepaid hotspot plans for tablets and mobile prepaid hotspots. Please check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums) for additional assistance. 

 

Looking forward to hearing from you!

 

Rhoda, AT&T Community Specialist 

Need help?
Fix, replace or check device delivery
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.