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draye28's profile

New Member

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1 Message

Thursday, February 2nd, 2023 3:49 AM

Hotspot usage doesn’t match what phone says.

AT&T is obviously lying about their data usage. I get 40 Gb of hotspot high speed data then it slows. It sends me a text when I’ve reached 75% and when I reach 100%. 

I reset my cellular data information on my iPhone the day my hotspot data was reset. The iPhone tells you how much data is used. Currently it says I’ve used 20.5 GB, about 50% of my data. Yet, I receive my 75% usage text. That is 10 gb of data being stolen from me. This is unacceptable. This is a breach of contract and can result in litigation.

ATTHelp

Community Support

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210.7K Messages

2 months ago

This is not the experience we want you to have @draye28.

 

We want to get you into a DM to take a closer look into your Hotspot on your iPhone device. Check the message icon in the upper right-hand portion of the page and reply. 

 

In the meantime, gather your account information, and we'll get started working towards a solution. 

 

Thank you.

 

Whitley, AT&T Community Specialist 

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