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Chrisbcrispy's profile

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Sat, Oct 1, 2022 10:05 AM

Hotspot keeps shutting off by itself

Hotspot keeps turning off by itself I have to turn back on and reconnect the device to hotspot but every couple minutes it shuts off again and again 


Community Support


203.5K Messages

2 months ago

We are here to help with your hotspot concerns, @Chrisbcrispy.


Let's try a few troubleshooting tips to stop your hotspot from disconnecting from your device. You want to make sure your device is on the latest software version. Go to our Wireless Support page, select the make and model of your device, select System, then click Software Version to update your device. 


Another thing we can try is, restarting your mobile hotspot device and the device you want to connect. Toggle your hotspot off and back on and reconnect the device. 


Lastly, you want to check the internet connection on the device you’re using as a mobile hotspot. If you don’t have mobile data or can’t surf the internet, your hotspot may not work.


Visit our Get Help With Mobile Hotspot page for some troubleshooting steps. Click sign in to start.


Try this and let us know how it goes. We do look forward to your response. 


Clarissa, AT&T Community Specialist  


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