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4 Messages

Wed, Sep 30, 2020 10:03 PM

Have to shut off auto text messages from AT&T

AT&T is literally making me physically sick.  I have a sleep disorder and am on prescriptions for that and the only time I get to sleep is in the am and this is when AT&T sends me text messages EVERY SINGLE DAY example of a couple : AT&T free msg: go to att.comprepaidsupport for more details about your high-speed data balance. then  AT&T free msg: Good news!! 100 gb of personal cloud storage is now included.  stuff like this every single morning. I cannot shut my phone off because I have a family member that is sick and needs 24/7 access to me.  please!! how do opt out of these messages.??

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Brand User
ATTHelp

Community Support

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136.2K Messages

16 days ago

Hello @CrisIsSasy1,

 

Thank you for your inquiry.

 

Prepaid account aren't able to opt out from receiving these messages.

 

Postpaid account have the option to opt out from receiving specific AT&T messages. 

 

We hope this information is helpful to resolving your concern.

 

Jonye, AT&T Community Specialist

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