Community Support
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15.2K Messages
Group Messaging Not Working on iPhone - AT&T Community Solutions
Learn how to resolve Group Messaging Issues
Having trouble sending a text in a group message? What about just sending a text? Are you missing the conversation? That is never good but we can help with that!
Android users cannot see iPhone Messages
If your previous device was an iPhone and used iMessage. Apple still thinks you have an iPhone and messages are sent to iMessage rather than your Android device and you will need to disable or unregister it.
Disable iMessage to see if the issue persists.
Heads up: If you updated your OS, consider reverting back to the original OS. This may resolve the issue until a patch is created.
How To Restore Group Text Functionality
Fix 1
Close and relaunch the Message app - tap the Home button twice and swipe the Messages app up.
Fix 2
Make sure you have enough space - this will require deleting file like images and videos.
Fix 3
Tap Settings > Scroll down and tap Messages > Scroll down to SMS/ MMS
and disable the feature and then enable it (also known as toggling the feature).
Fix 4
Go to Settings > Tap on General > Scroll down and tap Reset > Select Reset Network Settings > Enter your pass-code > Tap Restart Network Settings
Heads Up: This will delete Wi-FI and network settings on your device.
Fix 5
Delete the group conversation and start a new one - this may or not resolve the issue. You will lose the group conversation. Consider backing up your device beforehand is recommended.
Have an Android?
ChrisZ, AT&T Community Manager
AT&T Customer Care
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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Accepted Solution
Official Solution
ATTMobilityCare
Community Support
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15.2K Messages
5 years ago
If you are having trouble with your group messaging, check out the article above! It should help! Please feel free to comment below if you have additional solutions!
ChrisZ, AT&T Community Specialist
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RedSoxGirl
Contributor
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1 Message
5 years ago
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walkerboy1911
Contributor
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1 Message
5 years ago
I'm having the same problem. I'm not receiving text messages from Androids in group texts. I spent 2 hours at an ATT store this past Thursday, but they could not solve my issue. They were able to reproduce the issue on my iphone X. They even put my sim card into other phones in the store and were able to reproduce the issue, however, they COULD NOT solve the issue.... I would love to know the solution to this issue.....
Thanks!!
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blloyd
Teacher
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7 Messages
4 years ago
Yes. I applied the solution twice. I still have delays of over an hour for group messages to carriers other than AT&T, even when I am sending to another I Phone. BB
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MissKap
Contributor
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1 Message
4 years ago
I complete the latest software updated for my iPhone 8+ last night. The steps above did not improve my group messaging issue. Can AT&T please report this issue to apple.
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cheyenne106
Contributor
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1 Message
4 years ago
I also cannot receive or send messages in group chat. I couldn’t with my 7 plus and I just got the Xs Max and still can’t. Can someone help?
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Robinsw520
Tutor
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2 Messages
4 years ago
What is going on with this issue?!?!? I was receiving group messages and now I am not!!! Even after the fix. I'm sooo over this happening every couple of weeks. I should have stayed with Sprint!!
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etowers
Contributor
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1 Message
4 years ago
Has anyone fixed the group message problem??
AT&T is so expensive and the service gets worse everyday they should reduce our bills to half as the service is getting worse
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phelme
Contributor
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1 Message
4 years ago
this just started happening to my wife's iPhone Xs last week. the above fix did nothing, except delete all of her saved WiFi passwords. gees, thanks Apple for having the only way to reset the network in iOS 12 slam ALL radio functions. Ridiculous.
The weird thing is she can send MMS messages (i.e. pictures or group texts) but she can't receive them. If she reboots the phone, she usually gets a couple of these "stuck" MMS texts, but not all that are outstanding. Sometimes she gets none of these texts on a reboot. It's really random.
I talked to AT&T advanced support yesterday. They said there are many iPhones out there with the issue, they are aware of it and looking into the problem. We recently changed plans so they are looking there first to see if that contributed to it. One thing they said to try in the meantime is to turn off iMessages, but leave MMS messages on. That hasn't made any change yet that we've noticed.
I've seen some solutions posted on other forums. usually it involves deleting the phone number from the system and issuing a new SIM with that number, basically just eliminating the problem SIM number from the system. And in one unfortunate case they determined that the phone number had been flagged by another carrier as a spammer and so was being blocked. The only fix there was to issue a whole new phone number. Yuck.
Edit: looks like they were able to address this on the network level: back logged MMS texts started coming through today and I tested it with a bunch of new group MMS texts via Android and Windows phones and it works again. Thanks AT&T support!
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Hetdog76
Contributor
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1 Message
4 years ago
Same issue. I’m switching to Verizon ASAP. Tired of paying all this money and I can’t group text.
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