Wanie44's profile
Wanie44
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Teacher

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12 Messages

Wed, Sep 10, 2014 4:08 AM

Grandfathering my unlimited data plan

When I get a new iPhone 6, how can I make sure I still keep my unlimited data plan that I've had since the first iPhone came out?
I have it on my iPad as well.
falfiee

Scholar

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152 Messages

7 y ago

You will not be able to move to Next and keep your old plan, the Next program requires you to move to the mobile share plans.

Voyager

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3 Messages

7 y ago

That's correct! I was grandfathered and I had the lowest plan 450 mins. I am the only one on my plan. It was cheaper for me to move to the share data plan since I have 4k roll over mins and I only used 1.5 gigs a month. So it really didn't make any sence to keep the unlimited data plan. Plus I saved a extra $40 a month. Just a FYI...

Contributor

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1 Message

7 y ago

Went to Costco yesterday, bought the iPhone 6 w/64 Gigs, and at activation there was told, with the AT&T activation crew on the line with Costco employee, you can not buy this phone without chaning your plan because the unlimited is no longer available. I showed a copy of my contract but the AT&T rep said we could not continue activation online withoug changing the plan. BTW, Costco price was $20 less than my upgrade offer @attwireless, and no activation fee.

johnscreek

Teacher

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22 Messages

7 y ago

I talked to the rep too, she ensures me, my unlimited data will not be changed. Hopefully this is sure, not flaw. 


@Wanie44 wrote:
When I get a new iPhone 6, how can I make sure I still keep my unlimited data plan that I've had since the first iPhone came out?
I have it on my iPad as well.

 

Contributor

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1 Message

7 y ago

I just upgraded my 2nd line which was a Blackberry Torch to the iPhone 6 Plus this morning and there was an option for an iPhone unlimited plan...it even had "grandfathered" in parenthesis and is also on the confirmation I was emailed. 

Voyager

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1 Message

7 y ago

I was at the ATT Corporate Store on Ford Rd in Canton, MI.   I wanted to buy the iPhone 6 Plus. But NOOO, the sales rep wasted 20 min of my time telling about the other data plans and that I was "wasting my money"...NOT.    He than said he could not sell me an IPhone 6 Plus because I would not upgrade to the lesser plans.    I walked out.   So this is how ATT take care of its long standing customers!!...

Contributor

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1 Message

7 y ago

I had the same experience myself.  After I had reordered the iphone 6 I looked on my account online and noticed that my data plan was supposed to expire in November.  I called and and was told that "the data plan i currently have is not compatible with the iphone 6".  after expressing my total disagreement with that comment I was told that all i needed to do was to call them when I received the phone and they can put it back like it was.  Not sure they were telling me this just to shut me up but we'll see. 

 

Here is the REAL reason they want you to change data plans; 

 

The new ios 8 takes up an enormous amount of data when the phone isn't being used if you don't disable all of the background running apps (I found this out when I updated my 4S to ios 8 and realized the battery was being depleted faster than normal).  Carriers stand to make WAY more money on data plans than on actual talk. 

Tutor

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6 Messages

7 y ago

The biggest rip-off in regard to AT&Ts latest upgrade change is revoking our $25 discount they gave for 10gb. family plan BUT if you want to keep cost close you have to go to a 2gb. plan.

GeekBoy

Master

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4.1K Messages

7 y ago


@lilbit128rb wrote:

The biggest rip-off in regard to AT&Ts latest upgrade change is revoking our $25 discount they gave for 10gb. family plan BUT if you want to keep cost close you have to go to a 2gb. plan.


In response to customer complaints for many years, AT&T started giving customers a dicount if they were out of contract.  As a promotion, they offered that same discount to som e ustomers who were under contract.  When you purchased a new 2 year contract subisdized phone, you were no longer eligible for the promotional discount, nor for the out of contract discount.  They took away the discount because you got a subsidized phone.  You were only getting the discount becaue customers were complaining that they weren't getting it when they were out of contract, so when you are in contract, you don;t get the discount any more.  That was stated in the terms of the new Mobile Share Value Plans when they were released, and it was even documented in your monthly bill as a discount for being out of contract, so I don't understand how it is considered a rip-off.  Would you rahter be paying a higher fee for your service all the time, or only when you have a contract subsidized phone?  I think the rip-off would be paying the higher service fees all the time which is where we were before the discount was offered...

Contributor

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2 Messages

7 y ago

Looks like I'm not the only one with this issue. 

 

We upgraded around January 2014 (I believe) to the iPhone 5.  One of the conditions to my pulling the trigger on the upgrade was that we keep our unlimited data plan (I was assured by the sales rep that we would). 

 

In August I started getting messages that I was approaching my data limit (I thought it was just a sales thing, so ignored them), then I got charged.  Long story short, I chatted with an AT&T rep (in August) and was told that he would send a case to a "specialist".  A couple days later I received an email saying that there was nothing that they could do since the "feature has been off the line for more than 90 days".  This really feels like the standard bate and switch sales technique (i.e. The sales person tells the customer one thing, then once the sale is done, the company makes a change behind the customers back and by the time the customer notices, it's "too late" to fix it).  I had hoped that a company as established as AT&T would be above this kind of thing, I’m hoping that when I contact them again they will confirm my hopes.

 

I’ve been with AT&T for a lot of years and don’t really want to switch, but it feels wrong that I should have to spend my time trying to convince AT&T to honor there agreements.

Contributor

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2 Messages

7 y ago

I meant to say "Thier agreements" 🙂

Wanie44

Teacher

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12 Messages

7 y ago

I totally agree with you! Keep pressing then. Miraculously I got mine back. In this day and age there's really no true reason they could not reinstate your unlimited service plan as you have requested.

Sent from my iPhone

Contributor

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1 Message

7 y ago

I was lulled by this forum into believing that I could keep my unlimited data plan. Seems like one of my new  phones has unlimited data and the other now has a 3G plan which I had to have because ordering my new IPhone kicked me off data all together.  So we  took the 1st phone kicked off the data plan into ATT store and it was restored to our unlimited data plan.  When second phone was kicked off data plan before new phone arrived I contacted someone through this forum who led me to believe she could help. She said I had to get a $30 3G data plan and to use my phone for now and then she would help restore my unlimited data plan.  She has since disappeared and I'm left with two data plans and I'm sure a higher bill.

So I'd be wary of the assurances made on this forum.

Since I don't even use that much data, I'm thinking I might just return two new phones and start over with another provider.  This has been incredibly annoying, time consuming and seemingly futile.

times_cker

Professor

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86 Messages

7 y ago


@DMaxDev wrote:

I had the same experience myself.  After I had reordered the iphone 6 I looked on my account online and noticed that my data plan was supposed to expire in November.  I called and and was told that "the data plan i currently have is not compatible with the iphone 6".  after expressing my total disagreement with that comment I was told that all i needed to do was to call them when I received the phone and they can put it back like it was.  Not sure they were telling me this just to shut me up but we'll see. 

 

Here is the REAL reason they want you to change data plans; 

 

The new ios 8 takes up an enormous amount of data when the phone isn't being used if you don't disable all of the background running apps (I found this out when I updated my 4S to ios 8 and realized the battery was being depleted faster than normal).  Carriers stand to make WAY more money on data plans than on actual talk. 


I know this is old, but here is the technicality.  The Unlimited plan for Iphones with LTE *IS* different from the older HSPA smart phone unlimited plans.  You need to go off the old plan, but there is an unlimited plan for your new plan.  Don't let them say there isn't.  It gave me a heart attack when ordering my phone, but I recovered when I saw the new unlimited plan on there.

 

TS

AndresH

Teacher

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18 Messages

7 y ago

Just notice that they will get you to crawling speeds when you reach 3gb. Therefore the "unlimited" means unlimited data at very very very SLOW speeds.
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