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Wed, Sep 10, 2014 4:08 AM
2 y ago
7 y ago
Just to clarify, you will be able to keep your unlimited data plan when you upgrade. Please see this thread for more details. You can send us a private message for any account specific help by clicking here. Please include your full name, phone number, account number and the best time you can be reached.
I had to fight to keep it. When you pre-ordered last time it forced you to pick from a list of plans - of course the grandfathered plan was not listed. I had to spend hours on the phone to get it put back on my plan.
I agree with the comments above. The selection options should have one for 'keep existing plan'.
It's that simple. Easy. That would simplify life for everyone. I suspect that ATT does not want you to have that option without really putting you thru the meatgrinder. So they don't. They dont want folk using the unlimited data plans they once begged folk to buy. ATT should man up and make life easier for their customers. Customers keep them in business and its easier to switch than ever.
I just spent some time with the folk at att. Here's what I was told to do:
1. Order phone
When I order my phone tonight, keeping the unlimited data plan will not appear as an option. What I should do is to pick a plan in it's place and order the phone.
2. When I get the phone, I need to call in to att to activate it.
CAUTION: DO NOT USE THE AUTOMATED SYSTEM SINCE IT WILL INVOKE THE (UNDESIRED) PLAN I SELLECTED IN STEP ONE.
3. Tell the att representative to activate the phone with the grandfathered plan.
I was told this is done 'all the time'.
They will need the sim card number and some other numbers to do this so wait for the phone.
So this is what I will do.
Just to be clear, I was told directly that you CAN keep the grandfathered plan with the iPhone 6 and 6 plus. I also the the assistant write that in my file.
I'd be extremely careful and consistently monitor this. My unlimited data dropped off due to an "error" on AT&T's fault; however, they cannot put me back on it.... I've been going back and forth with them for weeks. They admit I should have it, but they can't put me back on. Good luck!
When I pre ordered my iphone 6 tonight the confirmation page showed that my unlimited data had been removed automatically. It didn't ask about changing my plan, it was a default that my unlimited plan since 2007 was automatically removed. WT*?
I had the exact same thing happen to me. No option to choose which data plan, and it automatically takes me off unlmited data anyway, AND only tells me in small text on the order confirmation page that I don't have it anymore.
I cannot pre-order the iPhone 6 w my current unlimited data plan:
There was a problem with your request.
We're sorry, but we are experiencing a temporary system error that prevents us from processing your upgrade online. For assistance, please call customer service at 1-888-867-4384.(P1073)This is ridiculous. I should be able to still have my unlimited data plan, and be grandfathered in when I order the iPhone 6.
I had the same thing happen to me (sliding in the removal of my unlimited data plan on the confirmation). Guess it'll be a call to customer service in a few hours when they open up. If anyone gets a resolution, please post it here!
How can we improve?