Skip to main content
AT&T Community Forums
Get to the head of the class with our Back to School deals!

New Member


1 Message

Wed, May 27, 2020 3:56 AM


My advance message is not working I see it but it won’t let me click it? I have a samsung note 9+


Brand User

Community Support


124.8K Messages

a month ago

Hi @sassydarr,


Thank you for reaching out. We want to take a closer look into this for you.


In order to best assist, we'd like to know;

  • When did this start
  • Has it ever worked for you
  • Is your device AT&T branded or unlocked from manufacturer/another carrier
  • Is your device running on the latest software version of your phone.

Let us know so we can assist further.


Doyin, AT&T Community Specialist.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Get started...

Ask a new question