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1 Message

Wed, May 27, 2020 3:56 AM

Frustrated

My advance message is not working I see it but it won’t let me click it? I have a samsung note 9+

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Brand User
ATTHelp

Community Support

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124.8K Messages

a month ago

Hi @sassydarr,

 

Thank you for reaching out. We want to take a closer look into this for you.

 

In order to best assist, we'd like to know;

  • When did this start
  • Has it ever worked for you
  • Is your device AT&T branded or unlocked from manufacturer/another carrier
  • Is your device running on the latest software version of your phone.

Let us know so we can assist further.

 

Doyin, AT&T Community Specialist.

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