JW154J's profile



6 Messages

Mon, Oct 19, 2015 11:28 AM

Family Map is USELESS

I have family map so I can locate my one NON-iPhone device. it's a ZTE Maven (Z812) on my post-paid account. It located it ONE time, and hasn't ever been able to again. No matter if the phone is on wi-fi or not. No matter if it has GPS turned on, or locations set to battery saver. Nothing i've done will let this phone work on Family Map. I have been reading on the forums and elsewhere that Family Map doesn't work on non-iPhones. What's the deal here?



***UPDATE, if I turn the phone's DATA off, it locates just fine. So evidently it WON'T locate a phone that is connected to the AT&T LTE data network. What's the deal with that? How can AT&T sell a feature that won't work on 99% of their phones unless you install and run the family map application. That is the WHOLE point of parental controls and location verification.

Community Support


15.2K Messages

7 y ago

Hello @JW154J


I’m sorry to hear you’re unable to locate your device while LTE is turned on.


Try this:

  1. Log into your FamilyMap account on a computer.
  2. Select Manage Account on the upper right of the page.
  3. Select Remove a Family Member.
  4. Select Remove next to the problem line. The line is removed.
  5. Select OK.
  1. Select Add a Family Member to re-enroll the line.


If that does not work for you, please send me a private message so I can escalate the issue.


Thank you,


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