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New Member

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1 Message

Fri, Feb 28, 2020 7:56 PM

Falsely tagging as Spam Risk

We are a reputable local business and our clients that use AT&T have complained that we are showing up as a Spam Risk when we call them. What can be done to resolve this issue?

Responses

Brand User
ATTHelp

Administrator

 • 

111.6K Messages

a month ago

Hello @HPorter1978,

 

We can definitely provide you with some more information on this.

 

These spam alerts are most likely being displayed because some of our customers have the AT&T Call Protect app downloaded onto their cell phones.

 

AT&T Call Protect includes features such as fraudulent call blocking and spam alerts.

 

These suspected spam warnings identify telemarketers and other suspected spam calls.

 

We identify fraud and spam calls through data analytics and network intelligence, as well as reports from our customers who use wireless services from AT&T.

 

If you would like to Report an incorrect caller identification in Call Protect, you can do so by filling out the information at the provided link.

 

Hope this helps!

 

Sean, AT&T Community Specialist

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