Falsely tagging as Spam Risk

Hello @HPorter1978,

We can definitely provide you with some more information on this.

These spam alerts are most likely being displayed because some of our customers have the AT&T Call Protect app downloaded onto their cell phones.

AT&T Call Protect includes features such as fraudulent call blocking and spam alerts.

These suspected spam warnings identify telemarketers and other suspected spam calls.

We identify fraud and spam calls through data analytics and network intelligence, as well as reports from our customers who use wireless services from AT&T.

If you would like to Report an incorrect caller identification in Call Protect, you can do so by filling out the information at the provided link.

Hope this helps!

Sean, AT&T Community Specialist

We can confirm that the link you're directed to is apart of AT&T support @raffertybr.

You'll use that website to report any Call Protect errors you're experiencing.

You'll receive a notification via email (check your junk mail) about the investigation details.

Please let us know if you additional questions.

Thank you for contacting the Community.

Jonye, AT&T Community Specialist

Hi, @raffertybr.

Here is more information on Call Protect for your phone.

This helps with blocking Spam calls on your phone and other unwanted calls.

We recommend that you log into your AT&T account, so that you can manage the call protect because your line should not be labeled as spam.

Let us know if this helps.

Marc, AT&T Community Specialist

Hi, @raffertybr.

Thank you for the update and we are sorry for the inconvenience this has caused you.

If you think your number has been marked as spam, you can submit a request to removed from the list. This forums article has an accepted solution about how to submit that request.

Let us know if this helps.

Marc, AT&T Community Specialist

Hi, @raffertybr.

We suggest that you try our latest suggestion to fix your landline.

Let us know if you have any questions and if it helps.

Marc, AT&T Community Specialist