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Jessie1034's profile

2 Messages

Wednesday, February 28th, 2024 4:46 PM

eSIM

So I accidentally deleted my eSIM and I tried to put the eSIM back on my phone but it won’t let me activate it and I have no data, unfortunately I can’t contact via phone call Becuase I’m in a whole different country at the moment, what should I do?

Accepted Solution

Official Solution

ACE - Master

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10.4K Messages

2 months ago

You being in a different country and not connected to AT&T’s cell network is very likely the reason that you can’t active an eSIM.

Accepted Solution

ACE - Sage

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117K Messages

2 months ago

Yeah you're stuck until you get back in the USA. You can't activate service on an AT&T SIM unless you're connected to the AT&T network.

2 Messages

2 months ago

So I’m turkey for a year on active military orders, I downloaded another eSIM I can use but I can only text with my email on iMessage, so I wont be able to get my number back and use my service untill I come back to the us and reactivate my eSIM ?

(edited)

Community Support

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231.2K Messages

2 months ago

Hi @Jessie1034,

We hear you, also we do see that you have an issue regarding trade in and would like to investigate it further.

 

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs.   This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our Contact Us page (http://sm.att.com/cb651ae5), and choose the best option to reach out to us.  You can call, chat, or reach out via social media and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help.

Thank you,
Jessica D, AT&T community specialist.

 

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