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richardphart's profile

Tutor

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5 Messages

Wednesday, April 1st, 2020 11:26 PM

Enable wifi hostpot on iPhone XS (plan includes this)

My unlimited data plan includes hotspot. It already works for my daughter on her iPhone. It was working for me on my Android phone. I just changed to iPhone and now hotspot doesn't work for me. When I try to enable it, I get a pop-up that says call 611 (useless) or go to att.com/hotspot (even more useless). Has anyone found a fix for this issue? Seems like it gets asked over and over again in this forum,

Community Support

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230.7K Messages

4 years ago

Hi @richardphart,

 

Thank you for notifying us of this issue. The issue may have originated from switching to an iPhone, so it's likely a provisioning problem. We ask that you visit our Contact Us page, so that we can provide the fastest service possible. Click the Chat Live button, or call the number beneath Customer Service. There, we'll be able to provide further assistance. 

 

Thank you!

 

Collin, AT&T Community Specialist

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