Contributor
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6 Messages
E-mail fails to forward pictures to others I send to
Samsung S6 Active When I forward emails, most of the time the pictures do not successfully pass on to the receiver. I can send to my own email accts from my phone and check on other devices or laptops to confirm it does not go thru.
ATTHelp
Community Support
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230.4K Messages
3 years ago
Greetings @Wichitaradioguy,
We'd like to dig into this inquiry for you but, there some questions we need to ask first.
Jacob, AT&T Community Specialist
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Wichitaradioguy
Contributor
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6 Messages
3 years ago
Using ATT email. Not resizing, just trying to forward exactly as I received the email with pics.
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ATTHelp
Community Support
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230.4K Messages
3 years ago
Hey there @Wichitaradioguy!
We'd like to know more about your experience.
We recommend that you try the following steps:
Let us know how this worked for you.
Lar, AT&T Community Specialist
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Wichitaradioguy
Contributor
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6 Messages
3 years ago
All the references listed in your reply take me to dead-end 404 pages. I have talked to several people who say ATT short changes users to save data. Want you to try third party gimmicks to make things work. Why can I receive emails with photos intact, but cannot forward to others in complete? I work with public safety agencies all over Kansas and the common denominator among everyone is that ATT is still a half (Edited per community guidelines) outfit. Verizon has more coverage and reliability border to border than anyone. My work phone is Verizon, and I never have any surprised or shortcomings with their system.
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ATTHelp
Community Support
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230.4K Messages
3 years ago
@Wichitaradioguy,
We understand you frustration in regards to receiving photos intact via email versus not being able to forward the email with the photo to the recipient.
And we apologize for the links taking you to a dead-end 404 page. We'd advised you to clear your cache and cookies on your web browser. And also try a different browser to sign onto your AT&T email.
Jacob, AT&T Community Specialist
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Wichitaradioguy
Contributor
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6 Messages
3 years ago
Apparently you think the problem I am having is on a laptop or desk device. It is not, it is using the ATT EMAIL APP on the Samsung phone. If I can get to a normal computer, I can forward those emails thru my various email programs without issue. I am trying to forward when in the field using my ATT phone. That is when it constantly fails.....
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ATTHelp
Community Support
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230.4K Messages
3 years ago
Greetings @Wichitaradioguy,
We understand this must be frustrating. We really want to get to the root of this.
Please tell us:
Let us know so we can assist further.
Doyin, AT&T Community Specialist
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Wichitaradioguy
Contributor
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6 Messages
3 years ago
My phone has following software: G890AUCS7DRF2.
Have not tried uninstalling or reinstalling. Will I loose saved messages by doing this?
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ATTHelp
Community Support
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230.4K Messages
3 years ago
Let's look into that for you, @Wichitaradioguy!
When you update your device, the software automatically uninstalls the old version and installs the new version. As a result, you won't lose any information already stored on your phone.
If you haven't already tried, follow these set of instructions to configure your phone set up for AT&T email on smart devices. You'll want to use the different server settings for your account which may help resolve your experience.
Lar, AT&T Community Specialist
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