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austin_spiller1998's profile

Mentor

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52 Messages

Tuesday, June 13th, 2017 12:06 AM

Domestic Roaming

In about a week and a half, I will be roaming on Commnet Wireless in Page, AZ. I chatted with an AT&T rep about roaming data limits, as on AT&T's website it says there is a 400MB roaming limit. However, the chat rep said that since I have the AT&T Unlimited Plus plan that I have unlimited domestic data roaming. I also had the rep att the off-net banner SOC Code to all of the lines on my account so I know when I am roaming. I was just wanting to confirm this. Thanks!

ACE - Expert

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16.5K Messages

7 years ago


@austin_spiller1998 wrote:

I also had the rep att the off-net banner SOC Code to all of the lines on my account so I know when I am roaming. 


Can you tell me more about this? What's SOC? And what department did you have to call?

 

THANKS!

 


@austin_spiller1998 wrote:

In about a week and a half, I will be roaming on Commnet Wireless in Page, AZ. I chatted with an AT&T rep about roaming data limits, as on AT&T's website it says there is a 400MB roaming limit. However, the chat rep said that since I have the AT&T Unlimited Plus plan that I have unlimited domestic data roaming. I was just wanting to confirm this. Thanks!


I've never heard that before, so I hope it's true.

 

ACE - Sage

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117.8K Messages

7 years ago

@austin_spiller1998

If you are a postpaid customer, you have domestic coverage with ATT and its partners.  There is no "domestic roaming" as far as postpaid is concerned.  

 If you are a Gophone customer, you are entering an area with very little coverage and you will not have to option to roam with 3rd party providers.  It's just not available.    If you are a Gophone user, you will either need to consider moving to postpaid for a while, or just suck it up and deal with the lousy coverage.  

 

ACE - Expert

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16.5K Messages

7 years ago

@lizdance40 The 400MB limit is mentioned in this article "About domestic data roaming"  in the section titled  "Off-Network notifications and restrictions" https://www.att.com/esupport/article.html#!/wireless/KM1045445

 

Isn't that our plans?

 

 

Mentor

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52 Messages

7 years ago

I believe SOC stands for Service Order Confirmation. I just went to att.com and chatted with a technical support rep, I thought I was going to have to call for something this odd to chat about, but they were actually able to do it via chat.

ACE - Expert

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16.5K Messages

7 years ago

@austin_spiller1998 And this is called "off-net banner" and it shows who you are roaming on instead of AT&T at the top of the screen?

 

 

Mentor

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52 Messages

7 years ago

I don't think it specifies who you're roaming on. From what I've researched online it displayed "Off-Network" where it normally says "AT&T".

ACE - Expert

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16.5K Messages

7 years ago


@austin_spiller1998 wrote:

I don't think it specifies who you're roaming on. From what I've researched online it displayed "Off-Network" where it normally says "AT&T".


That would still be good to know. THANKS!

 

Did you see the link I posted above, I don't see any exceptions for unlimited for that.

 

While I've heard of this limitation in the past, I'm not sure I've ever seen anyone say they got stopped when they hit that limit..

 

Contributor

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1 Message

6 years ago

I have no internet access available to me at place of employment at this point.  I received a 400MB limit note and immediately had no access to internet at that point.  No point in having "unlimited Data" if I'm at work M-F 7-6 everyday and not be able to use my phone and services to it's fullest potential.

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