
New Member
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3 Messages
Data usage has gone WAY up
For the last 2 billing periods, I've had huge amounts of data usage and a lot of it is during early AM hours when I'm most definitely not using data. Is there any way to find out what is using the data? For example, one night there were sixidentical amounts (138,241 kb) at 12:32am, 1:07am, 1:43am, and 2:45am then at 5:14am and 5:49am. Also that night 460,801kb was used at 4:40am. Does any of this make sense?
Accepted Solution
Official Solution
Constructive
Former Employee
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32.9K Messages
1 year ago
data is not reported real time it can be data used during the day or previous days
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VolDiver
New Member
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3 Messages
1 year ago
forgot to say - this is pertaining to my iPhone!
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JefferMC
ACE - Expert
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33.1K Messages
1 year ago
What does your phone say it has used data for?
https://support.apple.com/en-us/HT201299
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ATTHelp
Community Support
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221.1K Messages
1 year ago
We want to help you manage your data usage, VolDiver.
Tracking your data use is your first line of defense. Here are some simple ways to stay informed:
Here are some activities that tend to use a lot of data:
Wondering how you can take control of your data usage? Look no further:
******If your plan does not include unlimited talk, your voice usage is rounded up to the nearest minute and if you exceed your plan voice allotment and any available Rollover Minutes, we will calculate Anytime Minute overages. You will be billed at your overage charge per minute for these overage minutes. If your plan does not include unlimited text, you will be charged for each message that exceeds your messaging allotment. Charges apply for each text/picture/video message sent and received that exceeds your plan's limit. If you don't have a messaging plan, pay-per-use rates apply.
You can use your Customer Service Summary (CSS) to get a breakdown of the charges.
As @Constructive mentioned, time stamps for current data or text usage may be off by up to 4 hours in myAT&T. Here are some things to keep in mind:
Thanks for visiting our Community Forums! We hope this information helps.
Sydne, AT&T Community Specialist
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VolDiver
New Member
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3 Messages
1 year ago
Thanks! After 2 chats and over an hour working on this, AT&T said it was a "technical glitch" on their end and they are restoring my data. We'll see...
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Oldo
New Member
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7 Messages
1 year ago
Icloud backup(iphone)?
background app updates?
auto ios update turned on(iphone)?
icloud photos/video enabled?
no wifi apparently. So turn off all these and disallow cellular data for certain, or all your apps.
maybe youve become a cryptomining bot?
or some other bot? Better check your app usage. Battery will show some. The App Privacy Report will show more. But this is all iphone.
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Oldo
New Member
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7 Messages
1 year ago
Technical glitch? Only you? Or is this a class-action (Edited per community guidelines)?
(edited)
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Constructive
Former Employee
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32.9K Messages
1 year ago
@Oldo read your terms of service your limited to binding arbitration
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formerlyknownas
ACE - Sage
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110.8K Messages
1 year ago
@Oldo
AT&T is not responsible for your phone using excess data.
A courtesy credit and claiming it was a system glitch when it probably was not, does not mean At&t did anything wrong or unusual.
460801kb is less than half a gig of data. Something that can easily be consumed if you spend a little time watching YouTube videos or streaming music is high quality.
One person with a problem does not make a big suit. And SCOTUS prohibits individuals from filing such against your provider. You are limited to small claims or arbitration to resolve an individual problem which would take months and months. Or you could be like the original poster and call and get your answer or resolution or at least a compromise the same day.
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formerlyknownas
ACE - Sage
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110.8K Messages
1 year ago
BTW, with a cost of prepaid unlimited plans coming down to as low as $30 a month, if you are still using a metered plan you are only hurting yourself, and denying yourself the lack of anxiety that goes with cheap unlimited
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