Customer for 19 years. Very Unhappy After Having Data Throttled.
I got a text message from AT&T today which said that I was getting close to using 5 GB of data for the month, and my unlimited plan will be throttled. I called to ask about it, and apparently I have used 5 GB of data this month. My monthly plan starts over on November 5.
I got the rep to look back at my past usage, and I average 2GB or less every month. I am thinking that possibly they have made a mistake. I have not changed any routine this past month. I asked the rep with AT&T wireless how long I had been a customer with the unlimited voice and data package, and I was told that I have had the same plan since 1995. That is pretty darn close to 20 years. I have had automatic draft from my checking account every month, and have consistently paid my bill on time .
My data rate on my phone has slowed significantly since this morning.
I probably should not let this bother me so much, but it really does. I feel like AT&T does not value me as a customer.