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Sat, Apr 4, 2020 3:37 PM
My daughter’s school sent a survey and one the questions-requirements was a reliable internet.
I’m sorry Sweetwater Union, No we have At&t.
8 months ago
We'd be more than happy to take a closer look into your concerns.
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Please let us know.
We look forward to hearing back from you.
Sean, AT&T Community Specialist
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my new problem is I called At&t in December before my account hit a year and went up. Discussed new plan in place for Jan. Of course they didn’t apply it and charged me double, rep for 1.5 hours and I agreed to pay normal rate and she was adding 50.00 discount the next day. Guess what the discount was overlooked they shut my intenet off, I paid that day then called again, 50.00
Applied, again went over bill. Today it is at highest and 4 reps agree but pay today or we charge you for disconnect fee. It’s ridiculous I should have to call my
Internet provider every month and walk them thru what my bill should be!
Hey there, @1111_D!
Let's see if we can't figure out what's going on with your internet plan upgrade and that adjustment to your account. We invite you to click here to contact our online support who will be able to assist with your issue and provide further details about your case.
Hope you enjoy the rest of your day.
Lar, AT&T Community Specialist
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