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LollyArt's profile

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Friday, February 3rd, 2023 6:23 PM

CNAM - decade old caller ID name showing on receiving ATT customer side

For many years was ATT customer with a previous last name. Ten years ago, legally changed name and the CNAM caller ID still is wrong a decade later and causing problems. How do I submit a request to correct? 


Community Support


210.4K Messages

2 months ago

We are here to help you update your caller ID information, @LollyArt.


We do understand how important it is to have your correct name displayed on your caller ID. 


To change your caller ID display name:

  1. Go to your myAT&T Profile and select People & permissions.
  2. Select Show details for the number you want to update on Caller ID.
  3. Choose Edit for Caller ID.
  4. Enter the info and select Save.

Here is some additional information you should know about changing your caller ID display name:

  • You may have to sign out and sign back in to see the new name displayed online.
  • The Caller ID name displays on phones that have Caller ID. It doesn’t override a name saved in a wireless device.
  • It can take up to 72 business hours for caller IDs to show an updated Caller ID name.
  • People may need to clear your number from their Caller ID record for your new name to appear.
  • Some home phone service providers may not offer Caller ID or get regular updates to their Caller ID info.
  • For AT&T PREPAID, the Caller ID name says Wireless Caller.

Try this and let us know how it goes. 


Clarissa, AT&T Community Specialist 

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