Everyone gets our best deals on every smartphone - Black Friday gift deals are still here!
Need your talk or text logs?
Kahunaloon's profile

Tutor

 • 

5 Messages

Fri, Dec 4, 2015 12:50 AM

Cellphone Hotspot Problems - SSL vs TLS

I started using my new ATT service about one month ago, and I currently use a smartphone mobile hotspot to connect my laptop.  Everything is good, but the only problem is downloading updates for a certain software program.  I called Tech Support for that certain software program and they told me that the software company (and everyone else) recently changed their security protocol from SSL to TLS, so that now in order for me to get their software updates, I need to use TLS security and port 80.  

 

They also said AT&T won't allow the updates to be downloaded because AT&T is blocking port 80 and/or does not use TLS. 

 

Anyhoo, I tried to change my mobile phone hotspot security from "WPA2" to "TLS" but there is no TLS option.  Is TLS something that I could change on my cellphone hotspot setup options? 

 

If I tether my cellphone to my laptop using a cable will this be a workaround to my problem?

 

Or, can AT&T change things to allow me to downlaod software updates that use TLS and/or port 80?

 

Is there something else I can do to reconfigure my hotspot or my AT&T service so that it works right?

 

Has anyone else had this problem?

Tutor

 • 

5 Messages

7 years ago

After some more research, I doscovered that this issue has already been a problem for others.  

 

AT&T provides 2 types of mobile service. Mobile Originated and Mobile Terminated. Mobile Originated service will not allow access of Port 80 by my software provider. Mobile
Terminated service is completely open.

 

Apparently the Mobile Originated is the type of service that I am currently on.  The other type, Mobile Terminated Data Services (MTDS), is a Business Wireless service. I should be able to have my account switched to the business side, and another community user said the fee is 3.00 per month.  

 

How can I change my service to MTDS?  Who should I call?

Tutor

 • 

5 Messages

7 years ago

If someone from ATT is looking at this, can you let me know which ATT department and phone number I can call to find out more about changing my service to MTDS?

ACE - Sage

 • 

101.8K Messages

7 years ago

@Signaladviser ?  Any ideas?

 

Guru

 • 

1.1K Messages

7 years ago

Hello @Kahunaloon,

You are right. You cannot get to port 80 on the cell network. I would contact @ATTMobilityCare to find out what else you can do.

 

Please contact ATTMobilityCare with the link in my signature. Explain your situation. Please include your name, account number, phone number, and a good time to reach you. Check the blue envelope at the top right corner of this page for their reply. Be sure to also check the email account you signed up with for this forum.

 

Good Luck.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.