Ask a question
Sat, Apr 4, 2020 2:49 AM
2 months ago
Thank you for reaching out. It sounds like you need to perform a restart on your device. Completely power it down for thirty seconds before turning it back on.
If that doesn't refresh the connection, could you let us know if this is a phone or a hotspot? What type of device are you using?
James, AT&T Community Specialist
Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.