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Fri, Jun 14, 2019 1:14 AM

Can't setup hotspot on Moto X4 Android One

I just got my MotoX4 Android One and when I go to my hotspot and press turn on

It says this

Account not setup for mobile hotspot

To setup account go to or dial 611


My dad is the owner of the plan and we have Unlimited Data and Hotspot and I can't get this to work, what should I do?



Accepted Solution

Official Solution

Brand User

Community Support


140K Messages

a year ago

Good morning @NicholasD,


Allow us to lend a helping. We recommend having your dad set up the account so that you can use your hotspot. You can also have your dad make you an authorized user on the account. Check out this support article on Authorized users for more information. Thanks for reaching out to us.  


Makaela, AT&T Community Specialist.

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