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Contributor

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1 Message

Tue, Jul 2, 2019 11:15 AM

Can’t send regular text

My phone (iPhone 8 plus) isn’t allowing me to send any messages expect for iMessages. I can receive and make calls but I can not send a regular text message. Please help. 

Responses

Accepted Solution

Official Solution

Moderator

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583 Messages

9 months ago

All,

 

We confirmed that here was an issue that briefly caused SMS Message issues for some of our customers, this morning. The root cause behind this was identified and resolved, this morning. Please let us know if you’re still experiencing issues.

 

Thanks,
The AT&T Community Team

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Contributor

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2 Messages

9 months ago

Hi Everyone

 

I recently purchased an unlocked phone and added it to my Prepaid plan. Everything seems to be working fine except for one thing. I cannot set or receive SMS messages from phones outside of AT&T. (1) I can send and receive to another AT&T customer. (2) I can make and receive phone calls from phones on other carriers. (3) I can receive phone calls from a VOIP service, like google voice, however I cannot send or receive messages from the same service. (4) I cannot receive messages from two-factor authentication services.

 

The phone is a new android phone, and I have updated all of the software, reset the phone, taken the SIM card out and placed it in a different phone (this other phone had the same behavior, suggesting that this is a network problem, not a phone problem).

 

Any idea will help

 

Thank-you!

Brand User
ATTHelp

Administrator

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114K Messages

9 months ago

Hi, @rfuller86,

 

We'd love to help with this. When did you activate the new device on your prepaid account? What type of phone is it? Please let us know.

 

James, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

9 months ago

The phone was an unlocked Huawei Mate 20 lite, and I activated the account June 1.

 

I had been on Verizon for a number of years, and then moved the number to a holding service called Number Barn for a month, and then moved the number to AT&T.

 

When I discovered that the messaging was not working, I purchased an unlocked Samsung Galaxy A6 and moved the sim card from the Huawei into the Samsung, and the issue persisted.

Contributor

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3 Messages

9 months ago

I have a Samsung Galaxy S8+.  I can receive text messages, but cannot send. Problem just started. 

Contributor

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1 Message

9 months ago

I can’t send out any text messages but can receive them , text or iMessage. I can receive calls and make them and can send iMessages. What do I need to do?

Contributor

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1 Message

9 months ago

My iPhone 7 just stopped sending my text. But I can get them. 

Contributor

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1 Message

9 months ago

everything works except for outgoing messages..... it takes a minute and then says message failed to send. I can make calls and recieve messages. tried over network and wifi... restarted phone and performed update. still not luck

Contributor

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3 Messages

9 months ago

I’m having the same issue, text not being and to be sent/received. I’m still able to make calls. 

Tutor

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3 Messages

9 months ago

Anyone else not able to send texts this morning 

Contributor

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2 Messages

9 months ago

Hi I can not send text messages but I can receive them. I am using a Samsung Galaxy J3.  The problem began this morning. 

Tutor

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3 Messages

9 months ago

Same issue with Samsung 

Contributor

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1 Message

9 months ago

I have a samsung 7active. I am using att prepaid and it has always worked fine, since yesterday very text I try to send fails. I have plenty of signal. I have tried restarting my phone and nothing is helping

 

Contributor

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1 Message

9 months ago

I've tried sending messages to different numbers this morning and they wont send. I can make and receive calls along with getting on the internet. I've restarted and turned my phone off. Nothing is working

Contributor

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1 Message

9 months ago

I can't get my messages to go through. My plan is still active and internet and calling work fine. But when I send a text it says "message failed to send."

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