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New Member

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2 Messages

Tue, Jan 19, 2021 2:04 AM

Can't send or receive pics

My husband has a note 20 and I have a Samsung galaxy 20. We randomly cannot send or receive picture messages. I have tried everything based on others issues. It seems that this problem has been happening for years. Unfortunately I switched from Verizon so I am stuck. Suggestions?

Responses

Brand User
ATTHelp

Community Support

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147.7K Messages

a month ago

Hello @Asleight,

 

We'd like to look into why you're unable to send/receive MMS.

 

With more details, we can further investigate:

  • Have your tried resetting your network settings?
  • Does this happen with all contacts or specific numbers?
  • Also, did you check to make sure your MMS settings are enabled?

Get back to us at your earliest convenience so we can start searching for possible resolutions. 

 

Jonye, AT&T Community Specialist

 

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
lizdance40

ACE - Sage

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82.2K Messages

a month ago

If you scan the main pages of the wireless Forum you will notice You Are Not Alone. It's an AT&T problem affecting many users. It's been going on for a while, and eventually we'll get fixed. Meanwhile it's a pain in the rear end

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

a month ago

I think I have tried everything. The weird part is it works better when my wifi is off. It is usually just between my husband and I. However, it has been that way with a couple family members and they actually have att. I know I did not have this problem with verizon.

Brand User
ATTHelp

Community Support

 • 

147.7K Messages

a month ago

Hello @Asleight,

 

Thank you for replying back.

 

There's a known issue regarding MMS messaging.

 

There hasn't been a update on the matter yet.

 

Check if your Google Play Store in up to date:

Open Google Play Store app>Select three line in the top left>Select My apps & games>Installed>Select Carrier Services app>Update

 

If the an update isn't needed and doesn't help with MMS messaging hang tight as we work on the resolving this known issue.

 

Jonye, AT&T Community Specialist.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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