Contributor
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1 Message
Can't send or receive MMS images while on WiFi
My husband and I both have brand new Samsung Note 10s. While on WiFi, I am not able to send or receive pictures but he is. Is there a setting on my phone that I can change or is my phone defective?
ATTHelp
Community Support
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231.5K Messages
5 years ago
Hello @berryice42,
We'd be more than happy to take a closer look into why you're unable to send or receive MMS text messages over your Wi-Fi connection. We'll need some more details in order for us to better assist you. Have you and your husband both made sure to Turn on Advanced Messaging in the messaging settings on your cell phones? Did both of you already Set up Wi-Fi Calling on your cell phones, to be able to talk and text over an active Wi-Fi connection? Please let us know. In the meantime, we recommend using our Troubleshoot & Resolve Tool to fix this. Simply select your device and the issue, then follow the steps to find a solution. Let us know if this helps.
Sean, AT&T Community Specialist
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Ibreakthings
Contributor
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1 Message
4 years ago
Having the exact same issue. I live equidistant from 2 cell towers and need this to work at my home. I have to disconnect from wifi to download images I can SOMETIMES send them
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geneticbits
Contributor
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1 Message
4 years ago
I have this same issue. Advanced messaging is on, as is wi-fi calling. I've had this phone since May 2018 and it only started happening this past fall. It's VERY annoying.
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ekdzik
Tutor
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5 Messages
4 years ago
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Bassbygrace
New Member
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1 Message
4 years ago
I thought it was just me. I have an iPhone XR and regardless of wifi or cellular my pictures won't send even through iMessage. This just started recently. I've been through all the measures to no avail. This needs to be fixed!
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hotbaconsauce
New Member
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1 Message
4 years ago
Hey - I figured out a solution for me (Note 10+ / AT&T)
Finish setting up your wifi calling - you may have started it at some point and backed out (I had to just verify my address). Once this is done, just turn wifi calling back off. After that I was able to send MMS while on wifi. Hope this helps some people.
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stamnx5
New Member
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3 Messages
4 years ago
I believe it's in the phones program either from Samsung or AT&T..
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Shpstw
New Member
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1 Message
4 years ago
Having same problem between myself and my girls and their husband's phones all att samsungs. Found out last night if I put my husband on the thread ..he has att and an iPhone we all get and can send message immediately. This is extremely annoying
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bgyver
New Member
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1 Message
4 years ago
Having same issue, samsung note 9's, on ATT wireless. Turn off Wireless, and images come in and send fine.
Neighbor down the block having exact same issue on her samsung phone on ATT.
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DBarkerMD
New Member
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6 Messages
4 years ago
AT&T... Hello??? When are you going to resolve this? I have Advanced Messaging and Talk & Text on and I still can't send images from my S9 to the other phones on my account (an S20 and an S8) without turning WiFi off, nor can they receive it. Again, only an issue with the phones on our plan.
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