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Sun, Apr 18, 2021 4:08 PM

Can't Send or Receive Group Messages. Android Samsung Galaxy 20 plus; AT&T

Today's date is 4/18/2021. Since android software update that I did on 4/15/2021, I can no longer send or receive group text messages. I see messages come in from but they wont' download, so I can not read them. If I try to send a group message - it just says message failed to send after some time. 

The update I did on 4/15/2021 is Software version is N986U1UEU2DUCB. 

Here is what I tried to do:

1. restart phone. 

2. wipe cache. 

3. reset access point names

4. take out sim card & reseat

5. reset network connections

All these fail to resolve the issue. 

Responses

Brand User
ATTHelp

Community Support

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155K Messages

25 d ago

Hello @wolfeofwallst,

 

We can definitely provide you with some additional troubleshooting steps for this issue that you're experiencing with being unable to send/receive group text messages.

 

We recommend that you use our Troubleshoot & Resolve Tool to fix Messaging issues.

 

Simply select your device and the issue, then follow the steps to find a solution.

 

Let us know if this helps!

 

Sean, AT&T Community Specialist

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