New Member
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7 Messages
Can’t send MMS - 6/21/20
I am a new customer and i wish I had found this forum. This is madness. I can’t believe as a company they have had a known issue with MMS for so long. I just got service yesterday and before I got the service I told the sales guy I was having issues with MMS because Straight Talk uses their network to provide service and they couldn’t resolve my MMS issue. Guy in the store assured me I would be fine. HE LIED!! He told me he tested it and it was working. I left the store and my Internet wasn’t even working so I KNOW MMS want working. I had to call customer service and they walked me thru deleting Straight Talks profile and the Internet works now, but MMS doesn’t. I called back to tech support and the lady put in a ticket. She said to give this 24 to 48 hours. If this doesn’t work, I’m leaving. I’m going to shop around now. Their is no way I’m paying for service and can’t fully use it. This has been an issue long enough and it should have been resolved by now and this is NOT an apple issue. Smh
formerlyknownas
ACE - Sage
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116.6K Messages
4 years ago
Your post is not clear. Are you using Straight Talk for service, or are you an AT&T customer?
If data doesn't work, of course MMS doesn't.
Are you using a phone that is branded for AT&T, or a different carrier branded phone?
It is a known problem that using a phone branded for a different carrier may not be able to have APNs set that will work on AT&T...
This is an incompatibility with your phone and not a fault with AT&T.
If you are using a non-branded phone that is AT&T compatible, or an AT&T branded phone MMS works just fine. In some cases the APN settings must be programed. Phones that are made for us North America and voice over LTE compatible with AT&T usually are ready out of the box with no reprogramming required
Did you purchase the correct plan? Which one?
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tag803
New Member
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7 Messages
4 years ago
I am a new customer with AT&T. I switched from straight talk. I have an IPhone XS Max. I have a GSM unlocked phone. I’ve always been able to send and receive MMS on my unlocked devices. I was assured by the AT&T salesman I would have no issues. I know MMS won’t work without data that’s why I said the guy at the store lies. He said he tested things and I was able to send send MMS which wasn’t true because I ended up having to call customer service and the lady walked me thru removing the old company’s profile. While I am able to access data, I still can’t send MMS. I can receive MMS from androids and iPhones. The only way I can send any MMS is if I have IMessage turned on to send to an iPhone. If I turn it off, I can’t send any MMS, but I still receive MMS from people. I see this has been an ongoing issue with AT&T and I am looking for a fix.
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