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Contributor

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2 Messages

Sun, Oct 23, 2016 9:34 PM

Can't respond to group texts

I am able to recieve group texts with 15 people from my familly but i cannot respond to them.

Responses

Brand User
ATTHelp

Community Support

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124.8K Messages

4 years ago

Hey @Esquare!

 

I’m sorry to hear that you’re having trouble with group messaging on the phone! That’s never any fun! I can totally understand not wanting to be left out, so let’s take a look into this together!

 

When did you notice you were unable to respond to the group messages? Were there any changes to the account or the phone itself? Do you receive an error message when trying to send a response?

 

I can recommend checking and making sure that MMS is enabled through the messaging settings on the phone, and verifying that the software is up to date.

 

A great tool you have available to you is the AT&T Troubleshoot & Resolve. This is going to be complete with troubleshooting tutorials specific for your phone and is accessible 24/7! Once on the webpage, you will need to change the make and model of the phone in the upper left before getting started. You’ll then want to select Messaging under the Select a Service-Related Issue column.

 

Let me know how it goes! Take care and have an amazing week!

 

Demetria, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

4 years ago

I noticed the problem when my family members on Verizon would send texts to the whole family (15 people) and I could not respond. I can send and recieve texts to 10 or fewer total but not more than 10.

Brand User
ATTHelp

Community Support

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124.8K Messages

4 years ago

@Esquare

 

I definitely apologize for that!

 

Looking forward into the issue, AT&T actually has a restriction for group messaging limiting it to only 10 people maximum. Verizon does give a bit more leeway and sets it to 20 people.

 

You can bypass the limit with a third party app such as Google Hangouts or WhatsApp. Keep in mind these apps are not through AT&T, any troubleshooting would go through the developer.

 

Take care!

 

Michelle, AT&T Community Specialist 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

2 years ago

Wow. I never known or even been informed that there was a  text group limit with only 10 people. It's extremely frustrating, especially in a situation when my supervisor create "work" text groups and I can never respond within the group,  and dreadfully have to send that individual person a direct text message. 

Contributor

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1 Message

a year ago

I cant respond to group messaged any more either  it always tells me that someone in the message can no longer get group messages to edit or remove them. But the odd thing about that is I started the group message with that person in it and they are responding. But when I go to respond to them it tells me they cant do group messaging any more.?  All my software and everything is up to date as well as is the other person's. We both have ATT

Tutor

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4 Messages

a year ago

I’m having same problem with one string of a group message. I can send individual texts to everyone in the group text however can’t reply to this one group message with same people

Tutor

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2 Messages

a year ago

Since updating my galaxy 9+, I can no longer reply to group texts either.  I've checked to be sure MMS is on, I've restarted and even turned my phone off.  Still can't group text.  Very frustrating.   Any ideas?

Contributor

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1 Message

a year ago

Just had this occur to me.

A group text with 16 can be received,but I can only reply to the same if I drop the list down to 10 or less.

AT&T needs to fix this setting.

Contributor

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1 Message

a year ago

Cant reply to a group text with 8 people a group text I actually start.. go AT&T! Pay way to much money for a service that blows..

VinneyD

Teacher

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14 Messages

a year ago

Anyone find a solution? I went through all of the steps listed in the link AT&T Troubleshoot & Resolve.

 

Other people in the group have the same phone as I do but a different carrier. This seems to be an AT&T issue with no solution.

Contributor

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1 Message

a year ago

Just spoke to a representative from At&t and she said they get about 6 calls a day about the same issue. She also said the limit of 10 is set to help secure our Network Server. I said this is ridiculous when other mobile phone companies allow more people on a text message. Then she said they are working on it.

Tutor

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1 Message

a year ago

I am no longer able to "reply" to group messages, I can create a new group message and send "one" message, I can "receive" replies, but when I go to reply to the group, the message fails. I am well under the At&t maximum with only 4 people in the group. This started occurring after a forced update on my Note 9. Also 3 of the people on the group message are on the same At&t plan as I am and they are able to reply to the group message, 2 of the phones are iPhone and 2 are Samsung Galaxy (mine being the only Samsung Note, mine being the only one that just updated and mine being the only one with the issue) With that said it appears to be a Samsung issue with one of the forced updates. This is extremely frustrating, I love my Notes but the forced updates have become my biggest issue with my Samsung has anyone discovered a fix for this issue? 

Contributor

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1 Message

a year ago

I am having the exact same issue! I have tried every solution they have given me. It's absolutely the update, that the moment my issue started

Contributor

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1 Message

a year ago

I have the same issue after the update. I can start a "new" group message with the same people (5 in group) and send a message but I cannot reply to the group. 

 

Any solutions?! This is INCREDIBLY  frustrating!

Contributor

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1 Message

10 months ago

What Causes Me Not Being Able To Respond Bk In A Group Txt But I Can See Others That's In It Can Respond???

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